Guest Experience

Há 1 mês

Lisboa, Portugal Accor Hotels Tempo inteiro

Company Description

About Novotel Surfers Paradise… Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family-friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids' corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.
#BELIMITLESS #workyourway

Job Description

About the job… As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards. This is a permanent full-time position, 38 hours per week.
Key responsibilities: Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the HotelWorking alongside the team. Proactively handling guest complaints and requests professionally and efficientlyTrain and direct the team to provide exceptional guest service at all timesAlways uphold a positive, can-do energy pertaining to guest and workplace challengesProvide a structured and consistent onboarding and training experience for Front Office team membersEnsure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms. Qualifications

About you… Experience: A person who is looking to take that next step towards a leadership positionPrevious experience using OPERA Cloud, checking in and out guests in a 200+ HotelA driven problem solver with a creative approach to delivering the ultimate guest experienceThe ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essentialProven strong Microsoft office skills and clear communicationCommitted to driving Loyalty (ALL Livelimitless) and memorable guest experiencesA positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including weekends and public holidays.A flexible and adaptable approach to be able to respond to a variety of different work situationsPlease note: Full working rights for Australia required, we are unable to sponsor for this position.

Additional Information

So, when will you be joining us? The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunitiesA rewarding work environmentGlobal discounts on hotel accommodation & Food and BeverageWhat's in it for you? Uniform providedPaid birthday leave after six monthsFree staff meals during shiftGenerous ACCOR perks including discounted accommodation and restaurantsA collaborative, vibrant cultureProfessional development opportunitiesACCOR Career Milestone celebrationsA reward and recognition programWhat are you waiting for? APPLY NOW

#J-18808-Ljbffr

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