Crm Customer Experience Manager
4 meses atrás
Descrição da Função
A empresa onde vai trabalhar
Empresa do setor terciário procura um CRM Customer Experience Manager que ira assumir a gestão de duas pessoas e cujo objetivo será otimizar as jornadas dos doadores (clientes), melhorar os programas de fidelização e impulsionar a retenção através de estratégias inovadoras e insights baseados em dados. A sua nova função
• Desenvolvimento de Jornadas de Doadores: Gerir e melhorar a jornada de clientes
• Liderar iniciativas de comunicação em vários canais, adaptando abordagens para diferentes segmentos de doadores.
• Preparar relatórios abrangentes sobre indicadores-chave de desempenho e utilizar a análise de dados para melhorias contínuas. • Projetar e implementar programas inovadores de fidelização para aumentar o envolvimento e a satisfação dos doadores.
• Utilizar técnicas avançadas de segmentação para adaptar estratégias de comunicação e envolvimento.
• Promover a consistência e integração entre equipas e representar a instituição em fóruns nacionais e internacionais.
• Supervisionar o sistema CRM para garantir dados precisos dos doadores e operações sem falhas. O que necessita para ser bem sucedido
Licenciatura em Negócios, Marketing ou área relacionada.
5 anos de experiência em gestão da jornada do cliente, fidelização e retenção, preferencialmente com foco em engajamento de clientes.
Experiência em análise de dados e criação de dashboards. Experiência em sistemas CRM, especialmente Salesforce;
Experiência em Excel e PowerBI.
Fluente em inglês e português. O que a empresa lhe pode oferecer
Mobilidade profissional.
Desenvolvimento contínuo dos seus colaboradores.
Ambiente de trabalho inclusivo.
Possibilidade dos colaboradores fazerem a diferença na vida de outros.
Além de um salário competitivo oferece benefícios adicionais como seguro de saúde, subsídios de alimentação, e dias de férias adicionais, que contribuem para o bem-estar geral dos colaboradores. Próximo passo
Caso tenha interesse nesta oportunidade, envie-nos o seu CV atualizado. Se procura outro tipo de desafio profissional, contacte-nos para falar sobre outras oportunidades de carreira, sempre de forma totalmente confidencial. Contacto
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