Customer Experience Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Savoy Signature Tempo inteiro

Job Overview

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Savoy Signature is a renowned hotel collection that offers exceptional customer experiences. We are seeking a skilled Customer Experience Manager to join our dynamic team.

Responsibilities:

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The Customer Experience Manager will be responsible for overseeing the strategy, planning, and execution of our overall customer experience goals and initiatives. This includes analyzing customer feedback and data to identify improvement opportunities, ensuring consistent and positive customer interactions across all touchpoints, and collaborating with cross-functional teams to develop new products, services, and procedures aimed at enhancing customer satisfaction.

What You Need to Succeed

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To excel in this role, you will need:

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  • A Bachelor's degree">
  • Minimum 3-5 years of experience in roles related to customer experience management, customer service, or management roles in similar areas">
  • Proven experience in leading teams and managing projects">
  • In-depth knowledge of CX techniques and tools">
  • Familiarity with Customer Relationship Management (CRM) software">
  • Ability to analyze data to measure and enhance the customer experience">
  • Written and spoken English: (limited) working proficiency; additional language skills are a plus">
  • Excellent communication and interpersonal skills">
  • Strong results orientation and customer satisfaction focus">
  • Effective problem-solving and decision-making abilities">
  • Creativity and innovation in developing strategies to improve the customer experience">
  • Ability to work under pressure and in dynamic environments">

Estimated Salary: $80,000 - $120,000 per year

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We offer a competitive salary range based on experience and qualifications. Our estimated salary for this position is between $80,000 and $120,000 per year.

Benefits

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We offer a comprehensive benefits package, including health insurance, continuous cross-training, and opportunities for career growth and development.

Other Requirements

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This role requires willingness to travel if needed, and knowledge of the hospitality industry is an advantage.

About Us

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Savoy Signature is a dynamic and expanding business group that offers exceptional customer experiences. We value creativity, innovation, and teamwork in everything we do.



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