Global Customer Experience Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

We are a company that believes in living our values and hiring people who share them. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, we received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making us the fifth unicorn from Estonia.

The customer success manager will serve as a trusted advisor to key executive-level stakeholders within their assigned portfolio of accounts. Responsibilities include customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities. To achieve this, you will strive to improve customer satisfaction by understanding their business needs, setting actionable next steps, influencing product value add, and protecting and growing annual recurring revenue within their assigned portfolio.

If you are someone who can drive strong customer satisfaction scores, retain customers, protect existing revenue, and grow the existing revenue by closing expansion sales, we would love to meet you.

Your new adventure:

As the post-sale face of Pipedrive for strategic accounts, you will onboard customers by assessing their business needs and creating a custom success plan to ensure adoption and value realization.

You will proactively build and maintain strong relationships with key stakeholders in your assigned portfolio to actualize long-term retention and use influence to drive usage and adoption to ensure customer health and full product value attainment.

You will engage in continuous discovery with assigned accounts to uncover upsell opportunities and drive expansion revenue within their portfolio.

You will ensure the timely and successful delivery of our solutions according to customer needs and objectives.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and location.



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