Global Account Experience Manager

Há 1 mês


Lisboa, Lisboa, Portugal 1Global Tempo inteiro
Company Overview

Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly.

With over $100 million in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding. We serve financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services.

We've built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks, and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix, and Tesla.

About the Role

This is a Customer Success Manager role in the mobile service provider industry, responsible for the operational customer experience of small and medium accounts.

  • Service delivery (on-boarding/project management) and in-life/service management throughout the complete contract life cycle
  • Providing high-quality service while exceeding customer expectations
Responsibilities

We're seeking an experienced professional to join our team as a Global Account Experience Manager. The successful candidate will have:

  • A minimum of 2 years' experience in Account Management and/or Service Management in a Service delivery role
  • Mobile Telecommunications knowledge, including 3G/LTE, services, products, etc.
  • Mobile devices knowledge, including iOS, Android, Blackberry, etc.
  • Excellent communication skills; able to build excellent rapport with customers
  • Ability to understand customer requirements; ability to set/manage customer expectations and deliver on them
Benefits

We offer a competitive salary of $80,000 - $120,000 per year, depending on experience. You'll also enjoy:

  • Growth Opportunities: Advance your career in one of the fastest-growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
  • Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.
  • Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
  • International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
  • Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.


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