Technical Account Manager

Há 3 dias


Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

Job Summary

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This role is a fantastic opportunity to work with Cisco Meraki's highest value customers, driving customer value and satisfaction. As a Cisco Meraki Technical Account Manager (TAM), you will be responsible for developing and maintaining long-term relationships with key customers, identifying business opportunities and implementing solutions to meet their evolving needs.

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About the Role

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We are seeking an experienced professional with a strong background in customer success and account management to join our team as a Technical Account Manager. In this role, you will collaborate closely with cross-functional teams across the organization to further develop customer relationships and ensure Meraki customers realize maximum value from their investment.

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The ideal candidate will have 2+ years of experience in customer success, account management, or related roles, with a proven track record of building and maintaining strong relationships with high-level management at customer businesses.

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Responsibilities

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  • Engage with customers/partners upon request to help with growth and long-term relationships, using our Customer Success program.">
  • Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.">
  • Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.">
  • Develop and maintain long-term relationships with customers and the different groups within our organization.">
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.">
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This role may require occasional travel.

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Requirements

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To be successful in this role, you will need:

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  • 2+ years of experience in customer success, account management, or related roles.">
  • Experience working with / exposure to Meraki technologies.">
  • Understanding of basic networking technologies (e.g., VPNs, DNS, IP addressing, firewalls) and their impact on SaaS/cloud-based solutions.">
  • Fluency in English (written and spoken) is required.">
  • Experience presenting to and working with high-level management in customer businesses.">
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What We Offer

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We offer a competitive salary package, including a base salary of $85,000 - $110,000 per year, depending on experience, plus benefits and opportunities for career growth and development.

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Location

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This role is based in Oeiras, Portugal, and may require occasional travel to other locations.

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About Us

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Cisco Systems, Inc. is a leading provider of technology solutions that enable individuals, communities, and countries to achieve their goals. Our products and services are used by millions of people around the world, and we are committed to helping our customers succeed in an increasingly complex and interconnected world.

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Contact Information

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Please note that this job description is not intended to be an exhaustive list of all responsibilities, skills, or qualifications required of the individual in this role. Other duties and responsibilities may be assigned as needed.



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