AWS Enterprise Support Technical Account Manager

Há 5 dias


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

Strategic Industries is seeking an experienced Technical Account Manager to join their team. In this role, you will work closely with customers to understand their business needs and provide strategic technical guidance to help them achieve the greatest value from AWS.

About Amazon Web Services (AWS)

AWS is a fast-growing organization within Amazon that helps customers of all industries and sizes gain the best value and service from our services. Our Enterprise Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers who are building mission-critical applications on top of our services.

About the Role

This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Responsibilities
  • Work with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry
  • Provide strategic technical guidance to help customers achieve the greatest value from AWS
  • Develop and execute strategies to drive customers' adoption and use of AWS services
Requirements
  • Experience with operational parameters and troubleshooting for at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
  • Excellent communication and problem-solving skills
What You'll Get

We offer a competitive salary range of $120,000 - $180,000 per year, based on experience, plus benefits and opportunities for career growth.



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