Cloud Architect and EMEA Technical Account Manager

Há 1 mês


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

Job Description

About the Role

We are seeking an experienced Cloud Operations Architect and Enterprise Support Manager to join our Amazon team in EMEA. As a trusted advisor and cloud operations architect, you will have a direct impact in helping our Enterprise Support customers gain the most value from cloud technology.

Key Responsibilities

  • Advise on solutions and provide technical guidance to customers.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Drive technical discussions regarding incidents, trade-offs, and risk management.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • Proactively find opportunities for customers to gain additional value from AWS.
  • Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre-launch planning.
  • Solve a variety of problems across different customers as they migrate their workloads to the cloud.
  • Uplift customer capabilities by running workshops, brown bag sessions, etc.

Requirements

  • Estonian language at B2 level.
  • Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
  • Understanding of operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
  • Ability to juggle tasks and projects in a fast-paced environment.
  • Customer obsessed.
  • Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
  • Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
  • Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
  • Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.


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