Cloud Architect and EMEA Technical Account Manager
Há 1 mês
Job Description
About the Role
We are seeking an experienced Cloud Operations Architect and Enterprise Support Manager to join our Amazon team in EMEA. As a trusted advisor and cloud operations architect, you will have a direct impact in helping our Enterprise Support customers gain the most value from cloud technology.
Key Responsibilities
- Advise on solutions and provide technical guidance to customers.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
Requirements
- Estonian language at B2 level.
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Understanding of operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
- Customer obsessed.
- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
- Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
- Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
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