Technical Account Manager, ES

Há 1 mês


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

Drive Customer Success with AWS Enterprise Support

As an AWS Enterprise Support Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises. You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your Key Responsibilities:

  1. Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
  2. Keep customers' AWS environments operationally healthy and resilient.
  3. Develop close relationships with customers to understand their business/operational needs and technical challenges.
  4. Collaborate with engineers and service teams to see issues through to resolution.

About the Role:

This is not a sales role, but rather an opportunity to make a meaningful impact on customer success. You will work with a global list of customers that are building mission-critical applications on top of AWS services. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

What You'll Need:

To be successful in this role, you will need strong technical acumen and customer-facing skills. You will also need the ability to travel 10% or more as needed.



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