Technical Account Representative

1 semana atrás


Lisboa, Lisboa, Portugal Paddle Tempo inteiro

Paddle: A Merchant of Record for SaaS Companies

We're seeking a highly motivated and technically proficient Technical Account Manager to join our team. As a TAM, you will play a pivotal role in establishing and nurturing strong relationships with our customers. You will be the bridge between the technical aspects of our platform and our customers' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

Key Responsibilities:

  1. Serve as the primary technical point of contact for a designated set of key accounts, building strong relationships and understanding their unique needs.
  2. Collaborate closely with cross-functional teams, including support, sales, customer success, and product development, to align our offerings with our customers' evolving requirements and industry trends.
  3. Identify strategic opportunities to engage a Customer Success Manager, ensuring a seamless and value-driven customer journey.
  4. Investigate reported issues, conduct impact assessments, and effectively escalate critical matters to maintain high levels of customer satisfaction and problem resolution.
  5. Foster relationships with developers, analysts, and product managers within our customers' organizations, deepening our understanding of their operational landscape and contributing to the enhancement of our platform.
  6. Ensure a smooth onboarding experience and guide customers in product adoption.
  7. Handle escalations from the Customer Support team, showcasing advanced technical support capabilities and dedication to customer advocacy.

About Us:

We're a leading payment infrastructure provider for SaaS companies, backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North. We serve over 3000 software sellers in 245 territories globally, offering a completely different approach to payment infrastructure.

What We Offer:

  • A fast-paced and dynamic work environment with opportunities for growth and development.
  • A highly skilled and supportive team dedicated to customer success.
  • A comprehensive benefits package, including [insert benefits here].

Requirements:

  • A strong technical background, with experience in payment infrastructure or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven problem-solving skills, with the ability to investigate and resolve complex technical issues.
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

What to Expect:

As a Technical Account Manager at Paddle, you can expect a challenging and rewarding role with opportunities for growth and development. You will work closely with a talented team to deliver exceptional customer experiences and drive business success. If you're passionate about payment infrastructure, customer success, and technical problem-solving, we encourage you to apply.



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