Global Technical Support Representative
Há 3 dias
Headhunt International is offering a rewarding opportunity for a Danish-speaking technical support professional to join our team in Athens, Greece.
Salary: The estimated monthly salary for this position is €2,500 - €3,000, plus an additional two salaries per year, totaling around €36,000 annually. Health care benefits and numerous other discounts are also included in the compensation package.
Job Description:
We are seeking a skilled customer service representative with fluency in Danish to work in a dynamic environment, providing top-notch technical support to customers.
Main Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
- Turn every customer into a happy customer
- Exchange ideas and solutions with your colleagues
- Enjoy your time in Greece
Required Skills and Qualifications:
- Fluent Danish
- Excellent communication skills
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
Benefits:
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process at no cost to you)
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Others:
- Candidate must have EU citizenship or permission to work in Greece
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