Global Technical Support Representative

Há 3 dias


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Headhunt International is offering a rewarding opportunity for a Danish-speaking technical support professional to join our team in Athens, Greece.

Salary: The estimated monthly salary for this position is €2,500 - €3,000, plus an additional two salaries per year, totaling around €36,000 annually. Health care benefits and numerous other discounts are also included in the compensation package.

Job Description:

We are seeking a skilled customer service representative with fluency in Danish to work in a dynamic environment, providing top-notch technical support to customers.

Main Responsibilities:

  • Identify customers' needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Turn every customer into a happy customer
  • Exchange ideas and solutions with your colleagues
  • Enjoy your time in Greece

Required Skills and Qualifications:

  • Fluent Danish
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer

Benefits:

  • Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process at no cost to you)
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Others:

  • Candidate must have EU citizenship or permission to work in Greece


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