Content Manager for Global Customer Experience
Há 2 dias
Company Overview
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day.
Job Description: Content Manager for Global Customer Experience
We have an exciting opportunity for a highly skilled Content Manager to join our team as a Content Manager for Global Customer Experience.
About the Role:
This role involves maintaining the CE Knowledge Database, creating new content to support changes to our business processes, editing and updating articles as part of the annual review process, ensuring that all content is accurate, up-to-date, and adheres to quality standards, and collaborating with various stakeholders to gather and verify content created by other functions.
Your Responsibilities:
- Maintain the CE Knowledge Database
- Create new content to support changes to our business processes
- Edit and update articles as part of the annual review process
- Evaluate and maintain the accuracy, relevance, and accessibility of content
- Collaborate with stakeholders to gather and verify content created by other functions
The Ideal Candidate:
You will be a highly skilled Content Manager with strong English language skills, excellent oral and writing abilities, and experience in managing content databases. You will also possess good communication skills, attention to detail, and the ability to plan, organize, and manage your time effectively. Additionally, you should be able to work collaboratively and have a passion for improving content for our users.
What We Offer:
- Competitive compensation package: $85,000 - $110,000 per year
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
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