Customer Experience Manager

Há 3 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group, providing key services that enable us to engage with millions of consumers worldwide. As a multicultural and diverse team of professionals, we are passionate about digital innovation and continuous process improvement.

We are seeking talented individuals who are eager to learn, team players, digitally-savvy, and can thrive in a fast-paced environment. If you share these qualities, we invite you to consider joining our dynamic team.

Job Summary

The Customer Experience Manager will facilitate effective communication between business categories and operational teams, drive CRM project progress, and capture forecasts to support campaign planning. This role involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services.

A Day in the Life

Gather information from business categories and keep operational teams informed about scope of work, timings, volumes, brand guidelines, etc.

Support defining and setting up efficient ways of working between business categories and CRM Services' internal and external partners.

Create and monitor CRM project progress.

Capture forecasts to CRM Services' internal and external partners.

Drive the operational rollout/localization of global & local CRM projects to markets, liaising with internal & external partners and/or markets.

Schedule and conduct CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets.

Be the single point of contact for IMS CRM Services.

Collect feedback from business category requestors (both global & local) to analyze and generate insights for improvements.

Inform business category global team on IMS services available and support their activation.

Requirements

What We Offer

We offer competitive salary and annual bonus according to your performance. Benefits include flexible working environment, engagement and wellbeing activities, flex benefits, company equipment, medical support, e-learning courses, career progression, and international career opportunities.


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