Customer Support Specialist
2 meses atrás
dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment companies.
dxFeed's distributed team has significant experience in advanced market data compression, storage, retrieval, and transmission.
Job DescriptiondxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Responsibilities: Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.Documenting common support procedures for future reference.Testing data integration into new applications and promptly reporting any found issues.QualificationsKey requirements: High level of communication and soft skills;High level of responsibility, time management and self-organization;English – C1, both spoken and written;High-stress tolerance;Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);Ability to work in an environment with frequently changing context;Strong analytical and problem-solving skills;Self-motivation and desire to develop in FinTech.Additional skills considered an advantage: Work experience with foreign clients;Second language;Experience in working with issue-tracking systems (Zendesk, Jira);Experience in working with databases and writing SQL queries;Basic knowledge of Bash, Python;Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;Experience in working with Linux/Unix (mainly debian-like).Life in Devexperts We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.
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