Teamlead Customer Services, Phd, Business Support Global

3 meses atrás

Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

Teamlead Customer Services, PHD, Business Support Globalkp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.
We are currently looking for a Teamlead Customer Service for our Global Business Support within our Pharma, Health & Durables Division. The Teamlead CS will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training. Some examples include: Strategic orientation of harmonized Customer Master Data set-up/maintenance, as well business support in reporting and analytics related to service level goals/KPIs to increase customer satisfaction and sales. This position is based in Portugal, preferably near our Site in Porto with the opportunity to work partly from home.
Key Tasks: Ensuring efficient process organization within the Business Support functions defined areas (e.g. KU, SAP Upgrades, Master Data; Business Warehouse, Salesforce.com, and others)Global alignment with business support functions in all regions to ensure common defined standards and standard processes e.g. Customer Master Data, OTIF- and OTIF root cause analysis and other reportsEnsuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energyObservation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of reports for all regions.Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organizationCoordinate with cross-functional teams to ensure smooth operations and implementation and adherence of standard processes.Ensuring employee development through regular training planningSupport/lead defined projects/initiativesSituation-related support for day-to-day businessWho we are looking for: You might be a match to this position with a completed degree (University/Technical College) in the fields of industrial engineering or business administration or 5-10 years business related experiences from Customer Services.
More Requirements: Very Strong experience in "order to cash" management and related digital service processesIn-depth knowledge of SAP SD, BW, Salesforce, Power BIVery good MS Office knowledge, especially ExcelFluent written and spoken English skills; German would be a PlusLeadership skills with a convincing and self-confident demeanor is an advantageHigh service mentality, strong (internal) customer orientation and organizing abilitiesExtensive knowledge "Order to Cash" ManagementStrong Analytical and Presentation skillsHigh communication skills with intercultural understandingComprehensive understanding of Material, Customer and Vendor Business Rules and workflows within an MDM applicationsApply Now
If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you Please apply using the link below.
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

#J-18808-Ljbffr

  • Teamlead Customer Services, Phd, Business Support Global

    2 meses atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    .Teamlead Customer Services, PHD, Business Support Global kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating...

  • Teamlead Customer Services, Phd, Business Support Global

    2 meses atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    .Teamlead Customer Services, PHD, Business Support Globalkp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating...

  • Teamlead Customer Services, PHD, Business Support Global

    1 semana atrás

    Porto, Portugal Klöckner Pentaplast Europe GmbH & Co. KG Tempo inteiro

    Teamlead Customer Services, PHD, Business Support Globalkp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating...

  • Teamlead Customer Services, Phd, Business Support Global

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    .The Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Teamlead Customer Services, Phd, Business Support Global

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    .The Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Teamlead Customer Services, PHD, Business Support Global

    Há 1 mês

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Teamlead Customer Services, Phd, Business Support Global

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Teamlead Customer Services, Phd, Business Support

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Teamlead Customer Services, Phd, Overseas

    2 meses atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    .Teamlead Customer Services, PHD, Overseaskp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products...

  • Teamlead Customer Services, Phd, Overseas

    2 meses atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    .Teamlead Customer Services, PHD, Overseas kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative...

  • Teamlead Customer Services, Phd, Overseas

    3 meses atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    Teamlead Customer Services, PHD, Overseaskp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products...

  • Teamlead Customer Services, PHD, Overseas

    2 meses atrás

    Porto, Portugal Klöckner Pentaplast Europe GmbH & Co. KG Tempo inteiro

    Teamlead Customer Services, PHD, Overseaskp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products...

  • Business Support Manager

    Há 1 mês

    Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    At Kl"ockner Pentaplast Europe GmbH & Co. KG, we are committed to sustainability and innovation. Our dedication to driving positive change in the packaging industry has earned us a reputation as a trusted partner for businesses worldwide. We are currently seeking a Teamlead Customer Service for our Global Business Support within our Pharma, Health & Durables...

  • Teamlead Customer Services, Phd, Overseas

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Global Business Support Manager

    2 meses atrás

    Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

    We are a globally recognised leader in the packaging and specialty film industry, renowned for our unwavering commitment to sustainability and innovation. At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive...

  • Global Business Support Manager for Pharma, Health

    4 semanas atrás

    Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Teamlead Customer Service to join our Global Business Support team within the Pharma, Health & Durables Division. As a Teamlead CS, you will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training.Key ResponsibilitiesStrategic...

  • Global Business Support Director

    4 semanas atrás

    Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    At KløCkner Pentaplast Europe GmbH & Co. KG, a leading company in the packaging and specialty film industry, we are committed to sustainability and innovation. Our focus on reducing carbon footprint has led us to create innovative products that enhance product protection, shelf life, and contribute to a greener future.We strive to ensure customer...

  • Global Operations Manager for Customer Services

    3 semanas atrás

    Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

    About the CompanyKlöckner Pentaplast, a global leader in packaging and specialty film solutions, prioritizes sustainability and innovation. Our commitment to reducing the carbon footprint has led us to #InvestInBetter, creating products that enhance product protection, shelf life, and contribute to a more sustainable future.Job Title: Global Operations...

  • Global Customer Services Strategist, Porto

    1 semana atrás

    Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    At Klöckner Pentaplast Europe GmbH & Co. KG, we are a globally recognised leader in the packaging and specialty film industry, renowned for our unwavering commitment to sustainability and innovation. We incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life, and...

  • Customer Service Team Lead

    2 semanas atrás

    Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Klöckner Pentaplast Group is a global leader in the packaging and specialty film industry, renowned for its commitment to sustainability and innovation. Our dedication to driving positive change in the packaging industry has earned us a reputation as a trusted partner for businesses worldwide.Job OverviewWe are currently seeking an experienced Customer...