Empregos actuais relacionados com Global Operations Manager for Customer Services - Porto, Porto - Klöckner Pentaplast
-
Global Logistics Operations Manager
2 meses atrás
Porto, Porto, Portugal Allyn International Services, Inc Tempo inteiroAt Allyn International Services, Inc., we are seeking an experienced Global Logistics Operations Manager to lead our logistics team in Porto. This is a full-time position that offers a competitive salary and opportunities for growth and development.The estimated salary for this role is around $80,000 - $110,000 per annum, depending on experience and...
-
Global Logistics Operations Director
2 semanas atrás
Porto, Porto, Portugal Allyn International Services, Inc Tempo inteiroCompany OverviewAllyn International Services, Inc is a privately held professional services firm established in 1992. We are dedicated to providing high-quality, customer-centric services and solutions for the global marketplace.We offer a team environment, competitive benefits, and ongoing training to support our team members.Job DescriptionThe Global...
-
Operations Manager
Há 4 dias
Porto, Porto, Portugal Michael Page Tempo inteiro**Job Summary:** We are seeking an experienced Operations Manager to lead our customer service team in delivering exceptional service to global customers.**Key Responsibilities:Manage the order process for key accounts, including updates with customers, forecasting, and internal contact management.Monitor and analyze key performance indicators to drive...
-
Customer Service Operations Manager
2 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroAt Michael Page, we are seeking a highly skilled Customer Service Operations Manager to support the consolidation of our clients and internal operational team. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive business growth.Company OverviewWe are a multinational company operating in the Outsourcing sector,...
-
Customer Service Operations Manager
Há 2 dias
Porto, Porto, Portugal Michael Page Tempo inteiroJob SummaryMichael Page is seeking a highly experienced Customer Service Operations Manager to join our team. In this role, you will be responsible for overseeing the management of local call centers and ensuring customer expectations are met.About the RoleThis is an exciting opportunity to work with a global leader in hearing care solutions and services. As...
-
Senior Customer Service Operations Manager
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroJob Title: Senior Customer Service Operations Manager\About the Role:\We are seeking a highly motivated and experienced Senior Customer Service Operations Manager to lead our customer service team in delivering exceptional service to our global customers.\The successful candidate will have a proven track record of managing teams and driving continuous...
-
Porto, Porto, Portugal Fedex Tempo inteiroJob SummaryWe are seeking a highly skilled Global Financial Services Operations Manager to oversee our Resolution Hub team members. This role requires strong leadership and coaching skills, with a proven ability to mentor and develop teams.
-
Global Supply Chain Operations Manager
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiro**Job Overview**We are seeking an experienced Global Supply Chain Operations Manager to lead our Product Supply Interface (PSI) team based in Porto. As a key member of our leadership team, you will be responsible for executing the transformation roadmap, driving people and process changes, and delivering operational excellence in our region.**Key...
-
Global Travel Operations Specialist
Há 6 dias
Porto, Porto, Portugal Infotree Global Solutions Tempo inteiroAre you a travel enthusiast looking for a dynamic career opportunity?We are seeking an expert in Global Distribution Systems (GDS) to join our team at Infotree Global Solutions.This pivotal role offers the chance to leverage your GDS expertise in a challenging and rewarding environment.Company OverviewOur client is a global technology company that powers...
-
Customer Service Professional
3 semanas atrás
Porto, Porto, Portugal Linde Global Services Tempo inteiroLinde Global Services is seeking a skilled Customer Service Advisor to join their team in Porto, Portugal. As a key member of the team, you will play a crucial role in providing exceptional customer service and support to existing and new customers.Job DescriptionAs a Customer Service Advisor, you will be responsible for assisting customers via phone, mail,...
-
Global Payroll Operations Manager
Há 1 mês
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroCompany OverviewFarfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores.Salary: €85,000 - €110,000 per year, depending on experience. A comprehensive compensation package includes...
-
Sales Operations Expert for Global Customer Success
2 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroJob OverviewAt Infineon Technologies Business Solutions in Porto, we are seeking a seasoned Sales Operations Expert to join our dynamic team. As a key player in our sales support function, you will play a vital role in driving customer success and satisfaction.About the RoleAs a Senior Sales Operations Specialist, you will be responsible for managing...
-
Global Transportation Operations Manager
4 semanas atrás
Porto, Porto, Portugal Fercam Austria Gmbh Tempo inteiroJob Summary">This is an exciting opportunity to join Fercam Austria Gmbh as a Global Transportation Operations Manager. As a key member of our team, you will be responsible for managing and overseeing daily transportation operations on your assigned route. This role requires strong communication and negotiation skills to effectively manage relationships with...
-
Senior Operations Manager for Global Accounts and Sales
2 semanas atrás
Porto, Porto, Portugal Adidas Tempo inteiroAbout the RoleWe are seeking a Senior Operations Manager to oversee our global accounts and sales operations, driving continuous improvements and ensuring the success of our teams.Job SummaryThis is a dynamic role that requires a strong understanding of process management and customer relationship processes. The ideal candidate will have experience in GBS...
-
Customer Service Specialist
Há 6 dias
Porto, Porto, Portugal Linde Global Services Tempo inteiroAbout the RoleLinde Global Services is seeking a highly skilled Customer Service Specialist to join our team in Porto, Portugal.
-
Global Process Manager
Há 5 dias
Porto, Porto, Portugal Adidas Tempo inteiroThe Process Excellence teams in GBS design and implement standard solutions, develop continuous improvement capabilities, ensure service quality and compliance, and drive digital solutions. The Global Process Manager oversees a specific sub-process, managing stakeholder relationships, understanding needs, defining strategies and KPIs, specifying system...
-
Global Sales Operations Strategist
2 semanas atrás
Porto, Porto, Portugal Infineon Technologies Tempo inteiroAbout the RoleWe are seeking a highly skilled Global Sales Operations Strategist to join our team at Infineon Technologies Business Solutions in Porto. As a Sales Operations Specialist, your primary duty will be to deliver exceptional customer service and sales support. You will attend customer meetings and calls while providing operational support,...
-
Global Supply Chain Operations Manager
2 semanas atrás
Porto, Porto, Portugal Swordhealth Tempo inteiroJob Description:We are seeking an experienced Global Supply Chain Operations Manager to join our team at Sword Health.About the Role:As a Global Supply Chain Operations Manager, you will be responsible for managing logistics operations, including transportation, inventory management, and warehouse operations. You will develop and implement logistics...
-
Porto, Porto, Portugal Airbus Tempo inteiroCompany Overview: As a leading global aerospace company, Airbus is a world-class champion with a strong presence in the industry. Our company offers a unique opportunity to work in a dynamic and innovative environment where you can make a real impact.Salary: We offer a competitive salary of €85,000 per annum, reflecting the market rate for this position...
-
Sales Development Manager
2 semanas atrás
Porto, Porto, Portugal Linde Global Services Tempo inteiroAbout Linde Global ServicesLinde Global Services is a leading provider of gas and engineering services. Our team is dedicated to delivering exceptional value to our customers through innovative solutions and world-class service.Job SummaryWe are seeking an experienced Sales Development Manager to join our team in Porto, Portugal. As a key member of our sales...
Global Operations Manager for Customer Services
Há 1 mês
Klöckner Pentaplast, a global leader in packaging and specialty film solutions, prioritizes sustainability and innovation. Our commitment to reducing the carbon footprint has led us to #InvestInBetter, creating products that enhance product protection, shelf life, and contribute to a more sustainable future.
Job Title: Global Operations Manager for Customer ServicesWe are seeking an experienced Teamlead Customer Service to join our Global Business Support team within the Pharma, Health & Durables Division. Based in Portugal, with the opportunity to work partly from home, this role will focus on supporting the global customer service team in areas related to process optimization, system implementation, reporting, and training.
Key Responsibilities:- Ensure efficient process organization within the Business Support functions, including defined areas such as KU, SAP Upgrades, Master Data; Business Warehouse, Salesforce.com, and others.
- Global alignment with business support functions in all regions to ensure common defined standards and standard processes, including Customer Master Data, OTIF- and OTIF root cause analysis, and other reports.
- Implement compliance guidelines and approval processes, ensuring adherence to legal requirements and management system requirements for quality, environment, hygiene, occupational safety, and energy.
- Monitor and ensure defined key figures, including review and implementation of suitable KPIs, and preparation of reports for all regions.
- Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organization.
- Coordinate with cross-functional teams to ensure smooth operations and implementation of standard processes.
- Personnel planning, including working hours, vacation, substitution arrangements.
- Employee development through regular training planning.
- Support/lead defined projects/initiatives.
- Situation-related support for day-to-day business.
You may be a match for this position if you have a completed degree (University/Technical College) in industrial engineering or business administration, or 5-10 years of business-related experience in customer services.
We are looking for someone with very strong experience in 'order to cash' management and related digital service processes, as well as in-depth knowledge of SAP SD, BW, Salesforce, Power BI, and very good MS Office skills, especially Excel. Fluency in written and spoken English is required, with German being a plus. Experience in report generation is also necessary.
