Teamlead Customer Services, Phd, Overseas

3 meses atrás

Porto, Portugal Klöckner Pentaplast Tempo inteiro

The Company
kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.
We are currently looking for a Teamlead Customer Services for our Overseas Team Europe at the Site in Porto, Portugal. The Teamlead CS will be responsible to achieve CSR goals within the team as per upper CS Management team and the strategic/organizational development of the team to ensure the implementation of new initiatives/projects in collaboration with the Manager CS and Regional Process Lead. A special focus will be the s trategic orientation of the Overseas sector for Pharma, Med. Device, Durables and Labels as well as processing goals to increase sales.
**Key Tasks**:
Ensuring efficient process organization within the defined area (e.g. KU, SAP Upgrades, Master Data; Harmonization of processes RPL, align sales support).
Ensuring the implementation of all compliance guidelines, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
Observation and assurance of key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and the management team
Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organization
Securing and tracking customer complaints; Contact person for escalations of complex complaints and issues
Personnel planning (working hours, vacation, substitution arrangements)
Ensuring employee development through regular training planning
Support/lead defined projects/initiatives
Situation-related support for day-to-day business
**Who we are looking for**:
You might be a match to this position with a completed degree (University/Technical College) in the fields of industrial engineering or business administration or 5-10 years business related experiences from Customer Services.
**More Requirements**:
Experience in “order to cash” management and service processes
In-depth knowledge of SAP SD, BW, Salesforce
Very good MS Office knowledge, especially Excel
Fluent written and spoken English skills
2nd foreign language an advantage (German, Spanish, French, Italian)
Leadership skills with a convincing and self-confident demeanor is an advantage
High service mentality, strong (internal) customer orientation and organizing abilities
Extensive product knowledge and deep knowledge in customs regulations oversea region
If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

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