Senior Incident Manager

Há 1 mês


Lisboa, Portugal Humana Portugal Tempo inteiro

ABOUT BEDROCK What if you could help major media companies compete with streaming giants?
At Bedrock, that's what we do. We're a European company, founded by M6 and Bertelsmann / RTL Group that shapes the standards of streaming tech in Europe.
We build and power leading video streaming platforms for some of Europe's biggest SVOD/AVOD players (6play, Videoland, RTL Play…), dealing with 45+ millions of users.
At Bedrock, we love challenges, whether they're related to features, scaling, performance or peak traffic. We believe that learning new tricks is a journey and sharing them with peers is definitely part of the fun.
We have 350 employees in Paris and Lyon. As part of our international development, we are looking for a Senior Incident Manager for our new office in Lisbon.
MAIN RESPONSIBILITIES At Bedrock, we're looking for a Senior Incident Manager to :
Manage incidents affecting the normal operation of the Bedrock platform and associated products and services. Provide communication on incidents with our customers and lead quality committees with them.Develop incident management processes in order to adapt them to our needs.Helping to analyse incidents in production.As a Senior Incident Manage, you'll:
Mentor other team membersKnow how to manage incidents in full autonomy Creating and following-up incidents Manage incident until it has been completely solved and the action plan has been definedCoordinate internal and external contactsManage communication internally and with all our customersAnalysing and challenging the criticality of an incidentKnowing how to alert and escalate in the event of a critical incidentProduce and update quality monitoring dashboardsLead operational committees with customersWHAT WE'RE LOOKING FOR - Tech skills :
Expertise in technical web issues (protocols, web servers, development and delivery processes, etc.) as part of a support teamGreat interest for subjects related to streaming platforms Appreciation for New Relic, Grafana, NPAW Suite, Google Analytic, Superset, Airtable and office suites Good level of English (meetings with clients)Good communication skills- Soft skills :
Leadership skillsAbility to animate and adapt to othersAbility to analyse and be proactiveCuriosityAttention to detail and curiosityBe comfortable communicating your ideasLIFE AT BEDROCK You'll join an enthusiastic, friendly and close-knit team in a fast-growing tech company with more than 15 years' experience and a strong network of media shareholders.
Work flexibility and brand new office spaces with a great location.A top-notch tech expertise : documentation, support, R&D, management seniority…Work Evolutions & opportunities within the company, as well as training.Strong human connections: Last Friday Talks, Demo, Meet Up, Roadshows RH
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