Web Support Technician

4 semanas atrás

Lisboa, Portugal InnoCraft Tempo inteiro

Job description

The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. You will closely work with the Support team and collaborate with the Developers team.

Key Responsibilities
- **Helping Customers** - Provide guidance to customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.
- **Technical Capability** - debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.
- **Process and Help Guide Documentation** - document and contribute to improving our internal processes and systems and customer interactions. Help improve our user & customer facing documentation and guides.
- **Matomo Continuous Learning** - Become more knowledgeable about our web & mobile analytics products than anyone else.
- **Ongoing Growth Capability** - Become an expert in the larger web analytics space. Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.
- **Flexibility** - Available to lead occasional customer calls during the evening hours of New Zealand (for customers in Europe).
- Ensure that Matomo and InnoCraft are delivering business value.

Minimum qualifications
- At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal.
- At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX
- At least 2 years of work experience using Linux and web servers
- Relevant work experience with databases and SQL queries
- Excellent technical troubleshooting skills
- Experience working or using web analytics (eg. Matomo or Google Analytics)

Personal attributes
- Passion for customers
- Excellent communication skills both written and verbal
- You must have an analytical mind, a “sense of urgency” and critical thinking skills
- Highly self-motivated
- Highly result driven
- Highly self directed
- Ability to manage multiple priorities, commitments and projects
- Great team player

Location
- 100% Remote work position in Europe

Benefits
- A rewarding salary
- Remote work
- Flexible hours
- 25 days of paid holidays per year plus your national public holidays
- Co-working space paid for
- All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
- Immediate impact
- Onboarding training plan for the new staff member

How do we interact working remotely?

Remote working works really well here in Matomo. We use Slack as our main communication channel. We also have a 15 minute team daily huddle, a team meeting once a week, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal processes and knowledge articles using Confluence.

About InnoCraft and Matomo Analytics

Our community is worldwide with a strong core in Europe, and our company’s remote team members are mostly based in New Zealand but also in Germany, Austria, USA, France and India.

We hire based on your ability to get the job done. At the same time we are proactive in making InnoCraft an inclusive work environment across race, gender, age, religion and identity. We celebrate the things that make you, you

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet

LI-Remote

  • Senior Technician Production Support

    1 semana atrás

    Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you...

  • Community Support Coordinator

    2 semanas atrás

    Lisboa, Lisboa, Portugal Web Summit Tempo inteiro

    About us:How did Web Summit become, in the words of Forbes, "the best tech conference on the planet"? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.And we're just getting started.We're always looking to build on the impact we have...

  • Technician Production Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Winning Tempo inteiro

    At WINNING CONSULTING we are looking for a Technician Production Support - Senior Level profile to join a project for an important client in the Banking Sector - (Hybrid) REQUIREMENTS Application Support experience; SQL Server/Oracle and Sybase ; ServiceNow / Ticketing Tools; GENEOS / Monitoring Tools; Understanding of Linux/Unix and Windows Server ; ...

  • Community Support Coordinator

    Há 7 dias

    Lisboa, Portugal Web Summit Tempo inteiro

    **About us**: How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal. And we’re just getting started. We’re always looking to build on the...

  • Support Technician

    Há 22 horas

    Lisboa, Portugal Logicalis Tempo inteiro

    Descrição da Função:Com o intuito de apoiar um cliente da Logicalis Portugal, procuramos um Support Technician que irá desempenhar as seguintes funções:- Preparação de máquinas para utilizadores;- Resolução de incidentes;- Monitorização de infraestruturas de produção;- Análise e identificação de problemas.Competências e Experiência...

  • Country Support Officer, Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Web Summit Tempo inteiro

    About us:In the words of Inc. Magazine, "Web Summit is the largest technology conference in the world". Forbes says Web Summit is "the best tech conference on the planet", Bloomberg calls it "Davos for geeks", Politico "the Olympics of tech", and the Guardian "Glastonbury for geeks".Whatever Web Summit is, it wouldn't be possible without an incredible team...

  • Field Support Centre Technician

    2 semanas atrás

    Lisboa, Portugal Claranet Tempo inteiro

    **We are passionate about what technology can do.** **We want to continually improve our service, people and technology.** **We are proud that our customers benefit from our knowledge and experience.** **We are Claranet and if you share our beliefs, we are looking for you!** Because we aspire to do more and better, we are looking for a **Field Support...

  • Support Technician

    2 semanas atrás

    Lisboa, Portugal iZeno Tempo inteiro

    Why choose iZeno? - With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge. **Descrição da Função**: Com o intuito de apoiar um cliente da Logicalis Portugal, procuramos um Support Technician que...

  • Technician Production Support

    Há 1 mês

    Lisboa, Lisboa, Portugal Ankix Tempo inteiro

    Technician Production Support (M/F) - Lisboa Descrição da função A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e...

  • Technician Production Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ankix Tempo inteiro

    Technician Production Support (M/F) - Lisboa Descrição da função A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e...

  • Technician Production Support

    4 semanas atrás

    Lisboa, Lisboa, Portugal Ankix Tempo inteiro

    Technician Production Support (M/F) - Lisboa Descrição da função A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e...

  • Senior Technician Production Support

    3 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12504_Senior Technician Production Support_Lisbon **Descrição**: Application Support **Perfil**: - Minimum 6 years experience; - Excellent skills with ticket management using Jira; - Knowledge of SQL database; - Fluency in English. Nice to have: Communication in French. Main responsabilities: Production support; - Monitoring of ticketing; -...

  • Senior Technician Production Support

    2 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13222_ Senior Technician Production Support_Lisboa **Descrição**: Application Support **Perfil**: - Application support experience; - Proficiency in SQL Server/Oracle and Sybase; - Experience with ServiceNow or similar ticketing tools; - Familiarity with GENEOS or other monitoring tools; - Execute requests from business, development, and...

  • Field Support Centre Technician

    2 semanas atrás

    Lisboa, Lisboa, Portugal Claranet Tempo inteiro

    We are passionate about what technology can do.We want to continually improve our service, people and technology.We are proud that our customers benefit from our knowledge and experience.We are Claranet and if you share our beliefs, we are looking for youBecause we aspire to do more and better, we are looking for a Field Support Centre Technician to...

  • Support Technician

    2 semanas atrás

    Lisboa, Lisboa, Portugal iZeno Tempo inteiro

    Why choose iZeno? With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.Descrição da Função:Com o intuito de apoiar um cliente da Logicalis Portugal, procuramos um Support Technician que irá...

  • Support Technician

    Há 6 dias

    Lisboa, Portugal Logicalis Portugal Tempo inteiro

    **Acerca da Logicalis** A Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell Technologies, Citrix, HPE, IBM,...

  • Technician Production Support

    2 semanas atrás

    Lisboa, Portugal askblue Tempo inteiro

    Do you know **AskBlue**? We were born in 2013, and we provide services in the field of information technology. We are looking for a **Senior **Technician Production Support** **to join our company in one of our projects, in **Lisbon**. **Tasks**: - Execution of requests from business, development and other support teams; - Analyze change requirements,...

  • Technician Production Support

    1 semana atrás

    Lisboa, Portugal Askblue Tempo inteiro

    Do you know AskBlue ?We were born in 2013, and we provide services in the field of information technology.We are looking for a Senior Technician Production Support to join our company in one of our projects, in Lisbon .Tasks:This role will involve functional support of collateral applications. The activities to be carried out are:Provide functional support...

  • Senior Technician Production Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ankix Tempo inteiro

    Essa vaga expirou no Indeed Possíveis motivos: a empresa não está aceitando inscrições, não está contratando ou está analisando inscriçõesSenior Technician Production Support (M/F) - LisboaAnkix LisboaA Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento...

  • IT Support Technician

    2 semanas atrás

    Lisboa, Portugal Boost-IT Tempo inteiro

    BYT is a spinoff of Boost IT that aims to use all the knowledge and experience created over 4 years, with a management team that has more than 15 years of experience. Created in December 2021, after 4 years of delivering the specialized recruitment service with great success under Boost IT name. During these 4 years we carried out more than 400 specialized...