Customer Support Specialist
Há 2 dias
**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you’ll be part of**
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.
**What you will learn and contribute to**
Are you passionate about solving problems?
We are looking for a Telecommunications Support Engineer to join our Nokia Software business unit and be part of the Technical Care Team based in Bratislava/Slovakia. The Support Engineer is accountable for planning and performing technical activities such as troubleshooting, testing, reporting, in order to solve complex customer queries and requests. Working autonomously in a very dynamic role, you will be responsible for investigating the customer´s cases and proactively suggesting alternative solutions by sharing your core product knowledge. This is an excellent opportunity for a Support Engineer to work with cutting edge technologies in the 5G and Telecommunications space. (In this role, we operate an emergency schedule where once per month (on average) we required flexibility to work 24/7 for 1 week)
As part of our team, you will:
- Plan, design, test, execute, analyse, and report on process improvements to gain the fastest troubleshooting.
- Review network problems and ensure all learnings are shared with appropriate stakeholders.
- Develop scripts/macros to perform health checks to speed up troubleshooting efforts.
- Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.
- Review recently published Technical Notes and Change Notes to ensure the fastest problem solving when encountering known problems.
- Launch, trials and pilot projects support.
**Your skills and experience**
- Engineer graduated in Telecommunications, IT or Electronic Engineering.
- Fluent spoken and written English.
- understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks.
- Knowledge in R4/VOLTE CS Core products (MSS, MGW, TAS) it's a plus
- Knowledge in Cloud, VMWare, CBIS, CBAM it’s a plus
- Good team player
- Ability to work under pressure
- Willingness to continuous learning
- Ability to work independently
- Available to perform one week a month of paid 24x7 emergency service.
- Availability to travel if needed
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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