Data Driven CRM Delivery Manager
2 meses atrás
At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €652M. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology.
We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries. Become one of our +8.000 tech and business leaders on cloud, data and cyber security.
Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
- Prioritize tasks based on the business value for the company.
- Assist in the prioritization and negotiation of deliveries with internal stakeholders.
- Coordinate teams involved in the projects, ensuring effective communication between all members.
- Implement best practices and processes in the CRM domain.
- Promote continuous improvement of the processes and systems in use.
- Provide technical and functional support for the implemented CRM solutions.
- Monitor project progress and ensure they stay within established timelines and budgets.
- Ensure all deliveries meet established quality standards.
- Perform quality reviews and acceptance testing.
- Identify and mitigate risks associated with projects and delivery.
- Develop contingency plans to address potential problems.
- Maintain constant and transparent communication with clients and stakeholders.
- Understand customer needs and expectations to align deliveries accordingly.
- Promote the continuous development of the team's skills.
- Evaluate and integrate new tools and technologies that may benefit CRM processes.
- Minimum of 3 years of experience in implementing CRM solutions, preferably in Microsoft Dynamics and SAP Commerce.
- Experience and deep knowledge of business processes related to CRM, especially in the Lead-to-Quote domain.
- Experience in Apptus, Conga, and Salesforce.
- Understanding of how to integrate CRM systems with other enterprise solutions.
- Proven experience in managing cross-functional teams, with skills in leading, motivating, and developing teams.
- Ability to analyze and interpret data to make informed decisions and improve processes.
- Capacity to perform requirements analysis and technical specifications.
- Skills to negotiate deadlines, resources, and expectations with internal and external stakeholders.
- Knowledge of industry best practices and standards for CRM implementation and management.
- Fluency in Portuguese and English (mandatory).
- The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
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