CRM Delivery Manager
2 meses atrás
Hybrid: min 1 day per week in the office in Lisbon
**Key Responsibilities**:
- Manage the CRM project backlog, coordinating with business units to ensure alignment.
- Prioritize tasks based on business value and negotiate deliverables with internal stakeholders.
- Define project schedules and deadlines, ensuring timely delivery.
- Coordinate cross-functional teams to ensure effective communication and collaboration.
- Implement industry best practices in CRM management and delivery.
- Promote continuous improvement of CRM processes and systems.
- Provide technical and functional support for implemented CRM solutions.
**Requirements**:
- Minimum 3 years of experience in CRM solution implementation (preferably Microsoft Dynamics and SAP Commerce).
- In-depth understanding of CRM business processes, especially Lead-to-Quote.
- Proven project management experience and the ability to lead and develop teams.
- Strong analytical skills for data-driven decision-making and process improvements.
- Expertise in analyzing requirements and technical specifications.
- Ability to negotiate timelines, resources, and expectations with internal and external stakeholders.
- Knowledge of industry standards and best practices in CRM implementation.
- Excellent verbal and written communication skills for interaction at various organizational levels.
- Strong documentation skills for processes, status reports, and project communications
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