Senior Manager Delivery

5 meses atrás

Lisboa, Portugal Pertemps ERP Tempo inteiro

Perm

Hybrid - Lisbon

Salary up to 60.000EUR

Tasks
- Provide strong leadership and guidance to the team, fostering motivation, coaching, and development.
- Manage the performance and development of Team Leads (Managers/Senior Managers), ensuring a consistent approach to team leadership.
- Foster a culture of continuous improvement, measuring success and supporting ongoing development.
- Onboard and support other Managers and Senior Managers in enhancing their managerial skills.
- Liaise with the clients Services Managers/Engagement Managers on project/client issues, ensuring satisfactory outcomes.
- Establish and maintain close working relationships with Services Managers/Engagement Managers for joint decision-making aligned with organizational goals.
- Manage client relationships, delivering timely, responsive, value-added services that exceed client expectations.
- Act as an ambassador internationally and across practices within Portugal.
- Take ownership of project escalations within the SAP service line, ensuring timely resolutions and root cause analysis.

**Requirements**:
**Skills and Attributes to Success**:

- Expertise in multiple aspects of business process optimization.
- Recognized as 'approachable' within the team and the wider department.
- Proven leadership skills, including hiring, managing, coaching, and mentoring teams for growth and enhanced customer value.
- Excellent communication, presentation, and interpersonal skills, with confidence to interact with Services Managers/Engagement Managers (Local and Global).
- Excellent English verbal and written skills.
- Background in consulting services company and SAP software services, operating in an entrepreneurial high-growth culture.
- Driven to deliver value-added services, meeting or exceeding client and stakeholder expectations.
- Proven project management skills and management skills for specific aspects of practice management.
- Autonomously efficient, tenacious, and delivers in a timely, professional, and quality manner.
- Successful at managing priorities, balancing urgent versus important issues.
- Strong project management skills, able to structure, write, and/or edit proposals and reports autonomously.
- Autonomous in organizing, preparing, and presenting information to others in one-on-one and group situations.

**Soft Skills**:

- Intelligent, skilled, responsible, self-motivated, and an initiative-taker.
- Energetic and always seeking optimal solutions for the team.
- Relationship-builder with flexibility and an open communication style.

**Benefits**:
**What We Offer**:

- Competitive remuneration package based on individual and team performance.
- Support and coaching for continuous learning and skill development.
- Opportunities for career progression and flexibility in handling your role.
- Transformative leadership insights, coaching, and confidence-building.
- A diverse and inclusive culture where you'll be embraced for who you are

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