Senior Client Delivery Manager

2 meses atrás


Lisboa, Lisboa, Portugal Sap Tempo inteiro

Job Description:

We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for ensuring the successful delivery of cloud services to our clients.

Key Responsibilities:

  • Own and grow client engagements for SAP Enterprise Cloud Services
  • Act as the voice of the client within SAP, ensuring full delivery accountability and customer satisfaction throughout the customer lifecycle
  • Setup proactive service plans and conduct regular service review meetings with clients
  • Act as an escalation point for delivery-related topics, including incidents, service requests, and other customer requirements
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management

Requirements:

  • Fluency in English is mandatory
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
  • Good understanding of technical infrastructure and virtualized system landscapes
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio

About Us:

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Why Join Us:

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.



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