Senior Client Delivery Executive
Há 7 dias
About Us
At SAP, we strive to empower our employees to excel in their roles. Our collaborative company culture is built on a shared passion for innovation and customer satisfaction.
We offer a dynamic work environment with opportunities for growth, recognition of individual contributions, and a range of benefits to support your well-being.
Your Role
The Senior Client Delivery Executive will be the primary point of contact for our clients, ensuring seamless delivery and high levels of satisfaction throughout the engagement lifecycle.
You will own and grow client relationships for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
Key responsibilities include:
- Leading engagements with supporting ECS functions and roles to deliver according to contract scope and customer expectations.
- Setting up proactive service plans and conducting regular review meetings with clients (operational and strategic topics).
- Serving as an escalation point for delivery-related topics (incidents, service requests, and other customer requirements).
- Maintaining alignment across multiple ECS stakeholders and SAP internal teams.
- Overseeing client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Supporting commercial change request management, contract compliance, and risk management.
- Positioning additional ECS offerings and supporting contract renewals in alignment with SAP sales and presales teams.
Requirements
To succeed in this role, you will need:
- Fluency in English.
- A proven track record in managing client engagements, such as in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation, with a focus on relationship-, expectation-, and de-escalation management.
- Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
- Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic team.
- Bonus: SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications.
Benefits
We offer a competitive salary of approximately €80,000 per year, plus a range of benefits, including flexible working models, health insurance, and professional development opportunities.
SAP values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive.
We are an equal opportunity employer and welcome applications from qualified candidates worldwide.
Join Our Team
Successful candidates will have the opportunity to work with a global organization, collaborating with colleagues from diverse backgrounds and locations.
We encourage you to apply if you are passionate about delivering exceptional customer experiences and driving business growth.
We look forward to reviewing your application
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