Senior Client Delivery Executive

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Us

At SAP, we strive to empower our employees to excel in their roles. Our collaborative company culture is built on a shared passion for innovation and customer satisfaction.

We offer a dynamic work environment with opportunities for growth, recognition of individual contributions, and a range of benefits to support your well-being.

Your Role

The Senior Client Delivery Executive will be the primary point of contact for our clients, ensuring seamless delivery and high levels of satisfaction throughout the engagement lifecycle.

You will own and grow client relationships for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.

Key responsibilities include:

  • Leading engagements with supporting ECS functions and roles to deliver according to contract scope and customer expectations.
  • Setting up proactive service plans and conducting regular review meetings with clients (operational and strategic topics).
  • Serving as an escalation point for delivery-related topics (incidents, service requests, and other customer requirements).
  • Maintaining alignment across multiple ECS stakeholders and SAP internal teams.
  • Overseeing client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Supporting commercial change request management, contract compliance, and risk management.
  • Positioning additional ECS offerings and supporting contract renewals in alignment with SAP sales and presales teams.

Requirements

To succeed in this role, you will need:

  • Fluency in English.
  • A proven track record in managing client engagements, such as in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation, with a focus on relationship-, expectation-, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic team.
  • Bonus: SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications.

Benefits

We offer a competitive salary of approximately €80,000 per year, plus a range of benefits, including flexible working models, health insurance, and professional development opportunities.

SAP values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive.

We are an equal opportunity employer and welcome applications from qualified candidates worldwide.

Join Our Team

Successful candidates will have the opportunity to work with a global organization, collaborating with colleagues from diverse backgrounds and locations.

We encourage you to apply if you are passionate about delivering exceptional customer experiences and driving business growth.

We look forward to reviewing your application



  • Lisboa, Lisboa, Portugal Sap Tempo inteiro

    Job Description:We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for ensuring the successful delivery of cloud services to our clients.Key Responsibilities:Own and grow client engagements for SAP Enterprise Cloud ServicesAct as the voice...


  • Lisboa, Lisboa, Portugal Sap Tempo inteiro

    About the RoleWe are seeking a skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services organization. As a key member of our team, you will be responsible for delivering high-quality cloud services to our clients, ensuring their satisfaction and success.Key ResponsibilitiesOwn and grow client engagements for SAP Enterprise Cloud...


  • Lisboa, Lisboa, Portugal Landing Tempo inteiro

    Job Title: Senior Service Delivery ManagerWe are seeking a highly skilled and experienced Senior Service Delivery Manager to join our team at Landing in Lisboa, Portugal.Company OverviewLanding is a dynamic IT Service Management Company that provides cutting-edge services to its clients. As a Senior Service Delivery Manager, you will play a key role in...


  • Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    About Executive Jet Management, Inc.At Executive Jet Management, Inc., we are seeking a highly skilled and organized Senior Operations Coordinator to provide exceptional support to our senior management team. This role is perfect for someone who is passionate about delivering high-quality results and ensuring seamless day-to-day operations.Job SummaryWe...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Apoio Executivo SeniorO nosso cliente está a recrutar um Apoio Executivo Senior para o seu time de Middle & Top Management. Este profissional será responsável por apoiar os superiores hierárquicos em diversas tarefas, incluindo a gestão da correspondência, atendimento de telefonemas e marcação de viagens.Responsabilidades:Efetuar o tratamento da...


  • Lisboa, Lisboa, Portugal Shecodes Tempo inteiro

    We are expanding rapidly with a global presence and hundreds of thousands of students. As Senior Executive Operations Manager, you'll support the CEO, drive strategic initiatives, streamline internal processes, and foster team efficiency. You will act as a trusted partner to leadership, ensuring the organization's goals and operations are aligned and...

  • Senior Contract Negotiator

    1 semana atrás


    Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Contract Negotiator to join our team at Executive Jet Management, Inc.

  • Assistente Executivo Sênior

    3 semanas atrás


    Lisboa, Lisboa, Portugal Experis Finance, Tax & Legal Tempo inteiro

    Estamos procurando um Assistente Executivo Sênior para reforçar nossa equipe em Experis Finance, Tax & Legal. Com report direto à Administração, o profissional selecionado terá como principais responsabilidades:Responsabilidades do Cargo:Organizar e gerenciar a agenda da administração;Planejar e preparar reuniões;Organizar viagens;Acompanhar...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    About the RoleWe are seeking an experienced and ambitious Senior Business Development Executive to lead our Benelux market for hardware products, driving expansion into the EMEA market. This role is responsible for increasing sales and securing listings of our clients' products within the assigned area of responsibility. The position includes occasional...


  • Lisboa, Lisboa, Portugal Contisystems S.A. Tempo inteiro

    Contisystems S.A. está a procurar um profissional qualificado para desempenhar a função de Administrador Executivo Sênior. Esta posição visa apoiar o CEO em tarefas administrativas e de gestão, garantindo a máxima eficiência e produtividade.Resumo da Empresa:Nossa empresa é uma vanguarda em processos de gestão de informação, desenvolvidos por...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview">Lisbon, a city known for its fast-growing premium developments in real estate and hospitality, is home to a company that operates globally. This company has distinguished itself through its innovative approach to property investments.">Your New Role">The Administrative Support Specialist for Senior Executive plays a crucial role in ensuring...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role OverviewWe are seeking an experienced Senior Public Relations Executive to join our Global Communications Team, based in Portugal. As a key member of the team, you will be responsible for executing our PR strategy for the UK market, driving media relations, press events, and creating compelling content.


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewA renowned OTC pharmaceutical company is seeking an exceptional Senior Pharmaceutical Marketing Executive to lead their marketing team in Lisbon.This is a fantastic opportunity for a seasoned professional to join a dynamic organization and contribute to the growth of the business.


  • Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    Job DescriptionThe Senior Management Support Specialist will provide high-level administrative support to senior management members, ensuring the effective coordination of their daily activities and achievement of established goals. The ideal candidate will possess excellent organisation skills, with the ability to cope with multiple priorities in a changing...


  • Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    Strategic Administrative Support Role in PortugalWe are seeking an experienced administrative professional to provide high-level support to our senior management team. The ideal candidate will be responsible for managing the daily business affairs of our leadership, including the Chief Financial Officer, Executive Director, Sales & Service, and Director of...


  • Lisboa, Lisboa, Portugal Zoomcar Tempo inteiro

    About Us:Zinier is on a mission to enable 2.7 B Deskless Workers achieve greater success for themselves and the world around them.We are a remote-first global team headquartered in Silicon Valley, with a hybrid workforce spread across London, Lisbon, Mexico City, Singapore, and Bangalore.Role Overview:The TPM/Delivery Manager (Solutions) will manage Solution...


  • Lisboa, Lisboa, Portugal Grupo Bensaude Tempo inteiro

    Para fortalecer a nossa equipa da Central de Reservas da Grupo Bensaude, pretendemos contratar um Executivo de Reservas Senior.Descrição do CargoO candidato ideal tem experiência anterior na área de reservas ou em funções similares e possui conhecimentos avançados de Inglês. Além disso, é fundamental ter bom domínio de Informática na ótica do...


  • Lisboa, Lisboa, Portugal Houst Tempo inteiro

    Senior Client Services ExecutiveWe're seeking a Senior Client Services Executive to provide exceptional service to our customers and guests via multiple contact channels.The ideal candidate will be a team player with superb written and verbal communication skills, able to think outside the box and resolve complex issues efficiently.Key...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Agile Delivery Lead PositionWe are seeking an experienced Senior Agile Delivery Specialist to join our team at Phiture.About UsAt Phiture, we focus on finding the perfect match between our team members and clients. We believe in creating a work environment that allows our employees to excel in their professional lives.What We OfferA competitive estimated...


  • Lisboa, Lisboa, Portugal INSEMACO® Recruiting & Executive Search Consultants GmbH & Co. KG Tempo inteiro

    Unlock Global Opportunities with INSECOGOWe are seeking a highly skilled and experienced International Executive Search Consultant to join our team of strategic partners at INSECOGO. As a key member of our global network, you will play a crucial role in identifying, attracting, and selecting top talent for our clients.Company Overview:INSECOGO is a leading...