Account Manager
4 semanas atrás
**Who we are?**
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Jimpisoft/Carpro is a global technology company, delivers comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. With a presence in over 90 countries, supporting market leaders such as Europcar, Enterprise and Volkswagen, Jimpisoft/Carpro has proven to be a world class technology partner for mobility fleet management.
Jimpisoft was recently acquired by a team of entrepreneurs, backed by an experienced pool of investors focused to scale the business over the coming years. The company has recently more than doubled in size, following the merger with CarPro Systems, a global competitor.
The Jimpisoft/Carpro team is now looking to invest in the business to develop a best-in-class scalable solution for the future of mobility, with the vision of being recognized as a vanguard for mobility solutions.
**Our Mission and Vision**
Jimpisoft/Carpro’s mission is to deliver the most comprehensive and reliable fleet management software for mobility businesses worldwide, empowering partners to respond rapidly to their market and customer needs.
Jimpisoft/Carpro’s vision is to be the global leader in mobility software, delivering best-practice technology that is recognized as a vanguard of mobility solutions.
**Your mission**
We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will play a pivotal role in nurturing relationships, addressing customer needs, and driving revenue growth.
You will be responsible to understand the challenges faced by our Carpro customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.
Reporting directly to our Global Commercial Director, you will have the unique opportunity to shape our customer engagement strategy. The position can be based in **Lisbon (Oeiras) or Dubai.**
**What will you be doing?**
- **Tier I Customer Periodical Meetings**:
- Act as the primary point of contact (outside of the technical support or finance related queries) for the management/board of Tier I customers, providing personalized attention and addressing any concerns or inquiries they may have,
- Coordinate and schedule regular meetings with the customers to nurture relationships, gather feedback and provide a 360º overview of their relationship with us, ensuring satisfaction,
- Prepare meeting agendas and materials in notes shared with the clients for follow-up,
- Gather information regarding the client's business strategy to understand where our product portfolio fits,
- Collect information for future product development,
- Put in place all these initiatives in a process-oriented manner that would allow scalability.
- **Manage Customer Requests**:
- Liaise between product and customers regarding specific development requests,
- Negotiate prices associated to these customer requests,
- Maintain accurate records of customer interactions and resolutions using CRM software,
- Provide timely updates and follow-up to customers regarding the status of their requests or issues,
- Collaborate with cross-functional teams to deliver on commitments made to the customers and ensure a seamless experience,
- **Manage Upsells**:
- Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns, needs, and objectives,
- Develop targeted upselling strategies and campaigns,
- Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization,
- Present upsell opportunities to customers in a consultative manner, highlighting the value and benefits of the proposed offerings,
- Negotiate terms and pricing as needed to secure upsell opportunities.
- **Manage Upgrades**:
- Proactively engage customers on the benefits and features of our newest SaaS product,
- Coordinate with relevant teams to facilitate the seamless implementation of upgrades,
- Negotiate terms, pricing, and contract renewals as needed to secure upsell opportunities.
**What we expect from you?**
- 3+ years of work experience in an **Account Manager role** at a **SaaS B2B company**,
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers,
- People-person who loves to collaborate in cross country & cross team projects,
- Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas,
- Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.
- Great interpersonal & communication skills in **Arabic **and **English**,
- Being resourceful and gifted with great ownership while managing different deals,
- Proficiency in **CRM **software and **Jira/Confluence** woul
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