Service Manager
Há 22 horas
**About the job Service Manager - Italy**:
We've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre.
Our heritage of innovative solutions and technological advancements, powered by our passionate people, place us as an industry leader. Our people are talented, smart and driven and work collaboratively to revolutionize how things get done. With us, you will be supported to be at your best and find career opportunities that will challenge, inspire, and reward you.
We are currently recruiting our **Service Manager** for **Italy** who will be **responsible for developing our equipment dealers service capabilities**, providing** technical support** and ensuring **customer satisfaction.**
**Your main responsibilities will be to**:
- Provide dealers in Italy with technical support and solutions for product problems by producing technical reports
- Evaluate dealer service capabilities and set up plans to improve their performance
- Monitor and report market and industry trends
- Assess organizational needs to ensure dealers are maximizing benefits and ensuring customer satisfaction
- Manage dealer's warranty accounts, ensuring dealers are following warranty policy
**This role is home based with regular travel in Italy and possibly abroad**
**Your profile**:
- Bachelors Degree in Mechanics
- Technical Hands-on experience on earth moving equipment in industries such as construction and farming, material handling equipment such as loaders, telehandlers, etc.
- Knowledge of these particular equipment industry standards including aftersales support
- Good comprehension of dealer service operations
- Very good IT knowledge and computer skills
- Fluent Italien as well as a high level of English
**Why work with us?**
- International working teams (colleagues from 32 different countries)
- Dynamic, inspirational, and innovative working environment
- An opportunity to be a part of a global market leader
- Possibility for further personal and professional development
- Many different pieces of training and development opportunities
- Career growth through internal mobility
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