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Customer Support with French and English
4 semanas atrás
A French IT-editor of **SAAS solution in the area of facility management** working for big placements such as: airports, underground, industrial companies, etc. is looking to hire a Client Support Specialist for their office in Lisbon.
**The requirements**:
- High level of English and French
- Respond to incoming requests from platform users via the various communication channels communication
- Follow requests until they are resolved in accordance with the internal process;
- Respond quickly and efficiently in the event of an emergency and know how to reassure the customer when faced with a problem encounter
- Report all difficulties encountered with the client to their assigned Performance Coach to
provide the best possible solution and as quickly as possible
- Train and support customers proactively in using the platform in order to
unite teams around a digital strategy and ensure their success with our products
- Be a source of suggestions to customers in promoting the platform's innovations
- Be proactive in keeping the FAQ and service guides up to date and providing feedback
clients
**Who you are**:
- Young spirit specialist with the experience in the area of customer support at least for 1 year;
- You like to use digital tools and have the appetite to resolve problems;
- Self-organized with excellent communicative skills.
**Tipo de oferta**: Período Integral
Pagamento: 1 200,00€ - 1 500,00€ por mês
**Benefícios**:
- Cartão/Ticket refeição
- Subsídio de transporte
Horário de trabalho:
- Turno de 8 horas
Requisito de idioma flexível:
- Português Não Necessário
Tipos de pagamento complementares:
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal
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