Loyalty Manager

2 meses atrás

Lisboa, Portugal Galp Tempo inteiro

Galp has been part of society for generations, and as energy changes, we adapt too. Here you will have the opportunity to grow, with the resources you need to develop at your own pace, in your own way. Together we can continue to contribute to the communities where we live and work. We can build a more efficient future for ourselves and for future generations. We're counting on your energy

**Loyalty Manager**

**Bring your curiosity and passion into action. Join Galp today**

Through a customer-centred approach, you will join the Commercial business unit that provides a complete and integrated offer, which includes oil products, natural gas, and electricity. Apart from these, it also offers convenience products and services and multi-energy proposals, such as charging stations for electric vehicles or decentralised solar energy solutions.

**About your future Team**

The Loyalty Manager is focused on lead and delivering customer loyalty, activation and retention strategies, managing and growing Mundo Galp ecosystem.

This is a pivotal and dynamic role, requiring strong collaboration skills to effectively manage and work with a team based in Portugal and Spain. The Loyalty Manager will collaborate closely with cross-functional teams, such as marketing, Business Units, IT among others to drive digital initiatives and optimize customer engagement.

**How will your day-to-day look like**
- Strategy, definition and management of loyalty campaigns for all products and services based on the brand and business objectives for Portugal market.
- Support and management of rewards system to improve customer engagement and loyalty.
- Follow-up the implementation of loyalty program, ensuring seamless integration with existing systems and processes.
- Collaborate with internal stakeholders to align loyalty initiatives and campaigns with broader organizational strategies.
- Analyse customer data and program metrics to gain insights into customer behavior, preferences, and program effectiveness.
- Create and maintain relationships with program participants, addressing their queries, concerns, and feedback promptly.
- Evaluate loyalty program performance, identify areas for improvement, and implement enhancements.
- Ensure compliance with global brand strategy and corporate identity for Galp.
- Prepare reports and presentations to communicate program performance, key metrics, and insights to management.
- Budget control.
- Analyse customer data, market trends, and competition to stay on top of new ideas and see how to adapt them to the loyalty programme.
- Coordination and management of suppliers and agencies.

**What makes you unique**
- Degree or master's degree, preferably in Advertising, Marketing or Digital Marketing.
- 5 years or more of similar experience in loyalty marketing; preferably in the energy field.
- Expert in analytics, analytical tools, research, and reporting.
- Highly experienced in analytics. Experience with Power Bi and SQL language is a plus.
- Database and data manipulation skills.
- Experience in team management and project management
- Experience in managing technical requirements for personal data management and GDPR.
- Fluency in Portuguese and English as working language; fluency in Spanish is a plus.

**Your life at Galp**
- An energy company integrated in the energy sector where you can make a difference;
- Challenging Projects;
- Competitive salary and bonus;
- Health insurance for you and your family;
- Meal allowance;
- Holidays, 25 days.

At Galp, we have the ambition to be a Human Centered Company, and for that we acknowledge our responsibility to promote Diversity, Equity and Inclusion (DEI) by having a genuine mindset, lived on our day-to-day, in all our processes. We believe that everyone should be celebrated and valued for who they are: not only for their potential, but also for their distinctive characteristics. potential, but also for their distinctive characteristics.

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