Market Services Specialist

6 meses atrás

Lisboa, Portugal EDP PT Tempo inteiro

EDP is a global energy company, which leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future, we create solutions that are highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

E-Redes **Market Services Department, **that has the mission to ensure the management of production processes consumer switching and messaging and production within the scope of E-REDES, promoting operational interaction with other market agents aiming to harmonize the procedures of consumption and production and ensure the equity of treatment to all traders, intends to recruit a **Market Services Specialist**.

**Working Place: Lisbon, Porto or Coimbra**

**Job description**
- Garantee the response to Market requests for switching on/off electricity supply as well as other contractual changes demanded by Energy Retailers;
- Ensure timing and quality in machine-to-machine messaging of Market Services between E-REDES, Logistic Operator and Energy Retailers;
- Address and ensure anomaly resolution whenever happens;
- Manage and ensure non-machine Market Services whenever needed;
- Analyze and garantee timely and quality responses to ticket and information requests from Energy Retailers and/or Logistic Operator;
- At all times ensure compliance with Regulation and the Law of the Electricity Market;
- Design, specificate and test new Market Services, improvements, automatizations and new regulation issues;
- Manage and proactively promote the Continuous Improvement Cycle of Market Services;
- Interact, evolve, mobilize and manage all parties that are needed to pursue a goal.
- On-boarding transformation Projects challenging the existing way of operation and service to the Market;
- Integrate, contribute and achieve results in multi-disciplinary Teams;
- Manage work plans, schedules and deliver results.

**What kind of profile are we looking for?**
- Master's or bachelor's degree in Management, Information Systems, Electrotechnical, Processes, or another field relevant to the role;
- Up to 3 years of professional experience;
- Experience in the Electricity Market;
- Knowledge about the players and roles in the Electricity Market: ADENE, REN, E-REDES, Energy Retailers, Energy Aggregators, End-Customer and Producers;
- Knowledge in market switching processes in both sectors: Production and Consumption;
- Experience in Customer-oriented projects and problem-solving;
- Experience in Agile Framework and developing solutions supporting business processes;
- Good domain of Microsoft Office tools;
- Good knowledge in Business Process Management (BPM);
- We value proficient knowledge of SAP Enterprise Utilities;
- We value a good ability to adapt to the work team and good interpersonal relationships;
- Problem solving and getting things done mindset;

**Being part of EDP means having access to**:

- Professional experience in an international company that is a leader in its sector, with flexible working arrangements and hours (**Non-Term Contract**);
- Recognition through remuneration compatible with the function and other additional benefits;
- Opportunities for personal and professional development (cross-cutting projects, mobility, volunteering, etc).

**About EDP**

As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. In order to achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a factor that enhances and differentiates fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who integrates the EDP Group.

**What makes us proud as a reference employer**:

- TOP Employer certification, by the TOP Employers Institute (EDP Portugal; EDP Renováveis);
- Belonging to the Bloomberg Gender Equality Index (EDP Portugal; EDP Renováveis;);
- Certification in Conciliation (Excellence), by Fundación Másfamília;

  • Market Development Specialist

    6 meses atrás

    Lisboa, Portugal BESTSELLER Tempo inteiro

    Oportunidade Empolgante na BESTSELLER: Torna-te Market Development Specialist em Lisboa! Junta-te à Família BESTSELLER! Estás pronto(a) para impulsionar a tua carreira no vibrante mundo da moda? Na BESTSELLER, estamos à procura de um(a) Market Development Specialist com energia e visão para integrar a nossa equipa em Lisboa. Este papel crucial não...

  • Norwegian Market Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

    Job Title: Norwegian Market SpecialistJob Summary: We are seeking a highly skilled Norwegian Market Specialist to join our team at Bosch Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the Norwegian market.Key Responsibilities:Manage incoming client contacts and escalations with...

  • French Market Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Bosch Tempo inteiro

    Job OverviewWe are seeking a highly motivated and customer-focused French Market Specialist to join our team at Bosch.About the RoleAs a French Market Specialist, you will be responsible for providing exceptional customer service to our clients in the French market. You will handle customer inquiries in writing and by telephone in French, supporting...

  • Customer Service Specialist for Italian Market

    4 semanas atrás

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Companeo, a leading European company established in 2000, is seeking a Customer Service Specialist for the Italian market. The ideal candidate will be responsible for contacting users who have requested a service after a 48-hour period or re-establishing contact with previous users. Key responsibilities include identifying users' actual needs through...

  • Customer Service Specialist Italian Market

    3 meses atrás

    Lisboa, Portugal ambi.careers Tempo inteiro

    **(We are supporting our client, Companeo, to find a great Customer Service Specialist for Italian Market in Lisbon. Check it out)** **The company**: Companeo is a company established in 2000 and is a market leader in Europe, acting and establishing connections between suppliers and professionals; Companeo's main objective is to simplify your supplier...

  • Pricing and Market Development Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zumub Tempo inteiro

    Pricing and Market Development SpecialistAt Zumub, we are seeking a Pricing and Market Development Specialist to join our team. As a key member of our pricing and market development team, you will be responsible for developing and implementing pricing strategies for national and international markets, ensuring competitiveness and alignment with business...

  • German Market Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

    Job Summary: We are seeking a highly skilled German Market Specialist to join our team at Bosch Security Systems. As a Front Office Agent, you will be the first point of contact for customers, handling incoming inquiries and providing technical support. Key Responsibilities: Handle customer inquiries and provide technical support via phone, email, or chat ...

  • Customer Experience Specialist for German Market

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a Technical Support Advisor, you will be responsible for delivering exceptional customer service to the German market.

  • Market Conduct Specialist

    Há 1 mês

    Lisboa, Portugal Zurich Insurance Group Tempo inteiro

    .Olá e bem-vindo/a ao universo Zurich. O meu nome é Inês e sou a responsável por esta oportunidade de recrutamento. Na Zurich, procuramos impulsionar oportunidades de desenvolvimento e de carreira, promovendo um ambiente de trabalho saudável, equilibrado e desafiante e mantendo uma cultura de proximidade e confiança. Este ano, alcançámos o 1.º lugar...

  • Market Conduct Specialist

    Há 1 mês

    Lisboa, Portugal Zurich Insurance Group Tempo inteiro

    .Olá e bem-vindo/a ao universo Zurich. O meu nome é Inês e sou a responsável por esta oportunidade de recrutamento. Na Zurich, procuramos impulsionar oportunidades de desenvolvimento e de carreira, promovendo um ambiente de trabalho saudável, equilibrado e desafiante e mantendo uma cultura de proximidade e confiança.Este ano, alcançámos o 1.O lugar...

  • Energy Markets Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Galp is a leading energy company that has been part of society for generations, adapting to the ever-changing landscape of the industry.We are seeking an experienced Energy Markets Specialist to join our Crude Oil Trading Team, which forms part of the Energy Management Business Unit. The team focuses on the supply, trading, and dispatch of oil, biofuels,...

  • Market Expansion Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal More Tempo inteiro

    About the RoleMore.com is looking for a skilled Market Expansion Specialist to join our team in Lisbon. As a key member of our business development team, you will be responsible for expanding our ticketing services across Portugal and driving business growth in the region.Key Responsibilities• Identify and research new opportunities in existing and new...

  • Market Research Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly motivated Market Research Specialist to join our team in Germany. As a key member of our operations team, you will be responsible for executing data acquisition processes and maintaining consumer panel households.Responsibilities:

  • Energy Market Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Galp Energia España Sau Tempo inteiro

    Company Overview:GALP Energia España Sau has been a part of the energy sector for generations, adapting to the changing market landscape. With a focus on growth and development, the company provides resources for employees to evolve at their own pace.About Your Future Role:You will be working in the Energy Management business unit, which encompasses the...

  • Dutch Market Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

    Job SummaryAs a Dutch Market Specialist at Robert Bosch Group, you will play a crucial role in providing technical support and assistance to customers in the Dutch market. Your primary responsibility will be to respond to all calls, emails, and common requests for technical 1st level support related to car and light/heavy goods vehicle repairs. About the...

  • Market Conduct Specialist

    Há 1 mês

    Lisboa, Portugal Zurich Insurance Group Tempo inteiro

    Olá e bem-vindo/a ao universo Zurich. O meu nome é Inês e sou a responsável por esta oportunidade de recrutamento. Na Zurich, procuramos impulsionar oportunidades de desenvolvimento e de carreira, promovendo um ambiente de trabalho saudável, equilibrado e desafiante e mantendo uma cultura de proximidade e confiança.Este ano, alcançámos o 1.º lugar...

  • Bi & Market Insights Specialist

    2 meses atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    RESUMO DA POSIÇÃO Local: Linda-a-Velha, Portugal Regime HíbridoEmpresa: Nestlé NespressoFull-timeFormação académica superior em Matemática/Estatística/Econometria/Marketing Quantitativo3-5 anos de experiência em Data Mining/CRM/Marketing Direto A OPORTUNIDADE A história da Nespresso começou com uma ideia simples, mas revolucionária: permitir que...

  • Bi & Market Insights Specialist

    Há 1 mês

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    RESUMO DA POSIÇÃOLocal: Linda-a-Velha, PortugalRegime HíbridoEmpresa: Nestlé NespressoFull-timeFormação académica superior em Matemática/Estatística/Econometria/Marketing Quantitativo3-5 anos de experiência em Data Mining/CRM/Marketing DiretoA OPORTUNIDADEA história da Nespresso começou com uma ideia simples, mas revolucionária: permitir que...

  • Content Review Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    **Job Title:** Content Review Specialist - Finnish Market**Job Type:** Full-time**About Us:** Cross Border Talents is a leading professional services company, helping clients transform their business, operating, and technology models for the digital era.**Job Summary:** We are seeking a highly skilled Content Review Specialist - Finnish Market to join our...

  • Customer Service Specialist for Italian Market

    3 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Description:Are you passionate about customer service and content moderation? Do you have a native level of Italian and a B2 level of English? We are looking for a Customer Service Specialist to provide excellent support to our Italian market customers. Your responsibilities will include providing answers and solutions to questions and concerns via...