Market Services Specialist

7 meses atrás

Lisboa, Portugal EDP PT Tempo inteiro

EDP is a global energy company, which leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future, we create solutions that are highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

E-Redes **Market Services Department, **that has the mission to ensure the management of production processes consumer switching and messaging and production within the scope of E-REDES, promoting operational interaction with other market agents aiming to harmonize the procedures of consumption and production and ensure the equity of treatment to all traders, intends to recruit a **Market Services Specialist**.

**Working Place: Lisbon, Porto or Coimbra**

**Job description**
- Garantee the response to Market requests for switching on/off electricity supply as well as other contractual changes demanded by Energy Retailers;
- Ensure timing and quality in machine-to-machine messaging of Market Services between E-REDES, Logistic Operator and Energy Retailers;
- Address and ensure anomaly resolution whenever happens;
- Manage and ensure non-machine Market Services whenever needed;
- Analyze and garantee timely and quality responses to ticket and information requests from Energy Retailers and/or Logistic Operator;
- At all times ensure compliance with Regulation and the Law of the Electricity Market;
- Design, specificate and test new Market Services, improvements, automatizations and new regulation issues;
- Manage and proactively promote the Continuous Improvement Cycle of Market Services;
- Interact, evolve, mobilize and manage all parties that are needed to pursue a goal.
- On-boarding transformation Projects challenging the existing way of operation and service to the Market;
- Integrate, contribute and achieve results in multi-disciplinary Teams;
- Manage work plans, schedules and deliver results.

**What kind of profile are we looking for?**
- Master's or bachelor's degree in Management, Information Systems, Electrotechnical, Processes, or another field relevant to the role;
- Up to 3 years of professional experience;
- Experience in the Electricity Market;
- Knowledge about the players and roles in the Electricity Market: ADENE, REN, E-REDES, Energy Retailers, Energy Aggregators, End-Customer and Producers;
- Knowledge in market switching processes in both sectors: Production and Consumption;
- Experience in Customer-oriented projects and problem-solving;
- Experience in Agile Framework and developing solutions supporting business processes;
- Good domain of Microsoft Office tools;
- Good knowledge in Business Process Management (BPM);
- We value proficient knowledge of SAP Enterprise Utilities;
- We value a good ability to adapt to the work team and good interpersonal relationships;
- Problem solving and getting things done mindset;

**Being part of EDP means having access to**:

- Professional experience in an international company that is a leader in its sector, with flexible working arrangements and hours (**Non-Term Contract**);
- Recognition through remuneration compatible with the function and other additional benefits;
- Opportunities for personal and professional development (cross-cutting projects, mobility, volunteering, etc).

**About EDP**

As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. In order to achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a factor that enhances and differentiates fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who integrates the EDP Group.

**What makes us proud as a reference employer**:

- TOP Employer certification, by the TOP Employers Institute (EDP Portugal; EDP Renováveis);
- Belonging to the Bloomberg Gender Equality Index (EDP Portugal; EDP Renováveis;);
- Certification in Conciliation (Excellence), by Fundación Másfamília;

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