Head of Vendor Services
3 semanas atrás
Location:
- (2780-000) Oeiras, Portuguese areas, Portugal
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Job ID:
- 128428251
- Company:
- JOBS
- Posted On:
- 08 August 2023
Head of Vendor Services
style="margin-top: 0in"
- Working Location:
Oeiras, Portugal
- Security Clearance
: NATO Secret
- Language:
High proficiency level in English
language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
3+ years experience in managing services and projects in a customer facing role
Strong vision on demand and capacity in large organisations
Experience with:
setting and managing vendor performance, including performance statistics
process optimization and vendor sourced efforts;
managing vendor relationships
third party risk management
Agile Product Management
Desirable Qualifications/Experience:
Experience with working in military / technical environments, particularly in the field of C4ISR and Cyber
Experience leading and managing small teams
Prior experience of working in an international environment comprising both military and civilian elements in a supervisory role
Experience with AGILE ways of working
Knowledge of NATO responsibilities and organization, including ACO and ACT
DUTIES/ROLE:
Manage the vendor services from a day to-day performance perspective and all aspects of the effectiveness of the service
Direct the efforts of the Vendor Management Officer in the identification of requirements and development of Statements of Work, (SOW), Requests for Proposal (RFP) Requests for Quotation (RFQ) and other procurement related documentation
Oversees the management of the service contractor resources and deliverables
Assessment of vendor terms, deliveries and performance
Optimize Capacity Performance and impact of vendor services
Act as the Project Manager/Scrum Master for coordination of deliveries for assigned contracts within Academy ensuring that the outcomes requested by branch heads align with internal timings and dependencies are coordinated across resourcing options
Monitor timing and quality of deliveries in accordance with the planning
Defines and monitors vendor Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs)
Leads and directs staffing actions to ensure capacity optimization under the SWP including supporting the development of Job Descriptions, PECR requests, development of impact statements, and overall business cases
Identifies opportunities for continued resource optimization under the SWP and Smart sourcing frameworks
Communicates and coordinates on behalf of the Academy with assigned service providers (SPOC)
Maintains knowledge of the usage of "volume based" contracts and ensures processes and coordination within Academy are launched with staff manager before contract end to ensure continuity of services
Ensures swift vendor onboarding to projects and continued service
Creation and coordination of vendor onboarding processes to ensure that deliverables are achieved from day 1
Cultivate provider understanding and alignment with internal Academy processes and functions necessary to the achievement of deliverables
Coordinates with Branch heads for SOW service contract requirements and maintain "playbook" for assigned service providers
Provides staff management in the coordination and support of the Acquisition processes for the Academy
Execute on the resourcing decisions for "ramp up" within assigned service providers under the terms of the SOW as determined by the Delivery Cadence and SWP governance
Support demand/capacity forecasting
Contribute to and align with the upstream reporting and coordination with COO on Smart Sourcing on behalf of the Academy
Oversees the management of Academy staff, including; Performance management, Coaching and mentoring, Recruitment and onboarding and Training requirements
Deputize for higher grade staff, if required;
Performs other duties as may be required
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