IT Help Desk Technician

8 meses atrás

Lisboa, Portugal Klass Wagen Tempo inteiro

**Location**:Camarate, with weekly visits to Parque das Nações office, and sporadic visits to Faro and Porto offices.

**Schedule**:Monday to Friday from 09:00 to 17:00.

**What we offer**:

- Salary up to 1100 euros gross (fix salary + meal card);
- Health insurance at discounted price;
- Entry-level training program offered;
- A friendly team;
- Potential for relocation or international experience;
- Opportunities for professional growth and development;
- Managers that care about the well-fare of the employees and help them both personally and professionally.

**Responsibilities**:

- Assist employees with hardware, software, and network issues;
- Manage tickets and requests in Asana;
- Troubleshoot technical problems;
- Document and monitor incidents;
- Escalate complex issues to higher-level support;
- Provide step-by-step user guidance;
- Communicate clearly and empathetically with users;
- Handle requests based on priority;
- Collaborate with KW departments and support teams;
- Propose and implement service improvements;
- Monitor system performance for issues;
- Help users follow security policies;
- Train users on equipment and software;
- Generate periodic reports on issues;
- Maintain IT equipment inventory;
- Follow IT trends and suggest improvements;
- Update knowledge bases with solutions;
- Report issues to management;
- Follow company protocols for consistency;
- Prioritize urgent issues;
- Exhibit patience and empathy.

**Requirements**:

- No prior experience required;
- Proficiency in Portuguese and English;
- Solution-oriented and cool-tempered;
- Excellent communication skills;
- Bachelor’s degree in computer science, information technology, or a similar field is an advantage.

**Why Klass Wagen?**

Join us in shaping the future of Car Rentals
- A World of Opportunities:_ When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable, and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.
- Values That Drive Us:_ At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.
- 15 Years of Excellence:_ With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.

Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?

Together, we'll drive change and create a future where affordability meets quality. Join us today

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