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Customer Support Agent

5 meses atrás

Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Tasks
- Provide general and technical support to customers who use any of paid products (Premium, Music, super chat, super stickers, movies and shows OR channel memberships)
- Escalate complex problems according to defined procedures.

**Requirements**:

- Native in requirement language
- C1 or C2 level of English
- Good communication skills, both verbal and oral
- Experience a Customer Support role of at least 12 months
- Proactive attitude and strong team-spirit
- Excellent native-level written and spoken communication skills in the language of support
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learning new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- Ability to handle not only customers’ emotions but also being able to empathize with the client’s case

**Benefits**:

- The pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and a clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance\*
- Free fruit, coffee, tea, water, and a lot more