Customer Success Account Manager

2 semanas atrás

Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

As a Customer Success Account Manager, you will join a team of talented and skilled professionals, where you will enjoy the opportunity to work closely and nurture strong working relationships with key customers as well as our technical teams to deliver outstanding and quality solutions. You will have the chance to drive customer objectives, identifying and preventing potential issues whilst also representing Microsoft and our excellence to the clients.

This role is flexible in that you can work up to 100% from home and will require up to 25% of travel.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Customer Relationship Management
- You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
- Customer Success Leadership - Consumption Leadership
- Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
- Customer Success Leadership - Customer Strategy and Growth
- Engages conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Customer Success leadership - Delivery and program Management
- Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Technical Relevance
- Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Fluency in French is a mandatory requirement

Additional or Preferred Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

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