Customer Success Account Manager

6 meses atrás


Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

As a Customer Success Account Manager, you will join a team of talented and skilled professionals, where you will enjoy the opportunity to work closely and nurture strong working relationships with key customers as well as our technical teams to deliver outstanding and quality solutions. You will have the chance to drive customer objectives, identifying and preventing potential issues whilst also representing Microsoft and our excellence to the clients.

This role is flexible in that you can work up to 100% from home and will require up to 25% of travel.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Customer Relationship Management
- You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
- Customer Success Leadership - Consumption Leadership
- Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
- Customer Success Leadership - Customer Strategy and Growth
- Engages conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Customer Success leadership - Delivery and program Management
- Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Technical Relevance
- Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Fluency in French is a mandatory requirement

Additional or Preferred Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.



  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Empower Customer Success with MicrosoftAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic customers achieve their business outcomes faster with our cloud solutions.Key Responsibilities:Nurture and develop...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    About UsCodacy Automated Co is a cutting-edge technology company dedicated to improving net retention and providing exceptional customer experiences.Role OverviewWe are seeking an experienced Customer Success Manager to oversee a sizable book of business, managing around fifty accounts. The successful candidate will be responsible for ensuring customer...

  • Customer Success Manager

    6 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Customer Success Manager

    4 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    **Company Overview**Codacy Automated Co is a cutting-edge technology firm that prioritizes customer success. We're on a mission to empower our clients to achieve maximum value from our product and reach their organizational goals.**Competitive Salary**We offer a competitive salary, estimated at $80,000 - $110,000 per year, depending on location and...

  • Customer Success Manager

    6 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

    Cisco Meraki Job OpportunityAt Cisco Systems, Inc., we're seeking a skilled Customer Success Manager to drive customer value and growth. This role will be instrumental in developing strong relationships with high-value customers, ensuring they achieve maximum ROI from our solutions.About the RoleWe're looking for an experienced professional with excellent...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Customer Experience & Success OverviewMicrosoft's Customer Experience & Success (CE&S) organization is dedicated to empowering customers to accelerate business value through differentiated customer experiences. As a key member of our team, you will play a vital role in helping our customers achieve their goals by leveraging Microsoft's products, services,...

  • Customer Success Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Company OverviewCodacy Automated Co is a leading provider of automated code review tools. Our mission is to improve net retention and we're seeking a skilled Customer Success Manager to help our customers achieve their goals.SalaryThe estimated annual salary for this role is $95,000 - $120,000 based on industry standards and location.Job DescriptionWe are...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success Manager Role OverviewShape the future of Customer Success in our Lisbon team We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...


  • Lisboa, Portugal Meniga Tempo inteiro

    .At Meniga our mission is to help people lead better & more sustainable financial lives. We do this by working with banks worldwide to make their digital banking experience fun and engaging. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, developers and project managers, who are shaping the...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Manager, Customer Success

    3 semanas atrás


    Lisboa, Portugal Phiture Tempo inteiro

    .Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Manager, Customer Success

    4 semanas atrás


    Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...