Customer Support Representative
5 meses atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Customer Support Advisor to join their teams in Lisbon to support a project related to fashion retail.
Position: Customer Support Advisor
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience.
**REQUIREMENTS**:
- C1 level of Polish and B2 English, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
**OFFER**:
- Relocation support with a room
- Temporary, renewable working contract
- Initial employment contract with a duration of 12 months
- Subsequent extension of one more contract for 12 months
- Permanent contract after 2 years
- Private health insurance after contract signature (additional to standard insurance)
- Shifts on weekly rotation with colleagues from Monday to Sunday, from 7 AM to 5 PM - the line might be open until 22 PM during peak seasons
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
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