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Operational Excellence Specialist

4 semanas atrás

Porto, Portugal Roboyo GmbH Tempo inteiro

We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.

**Within this role your responsibilities and tasks will include**:

- **Operational Excellence and Process Improvement**:

- Lead and manage continuous improvement projects to enhance service delivery efficiency and quality.
- Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall process performance.
- Develop and implement standard operating procedures (SOPs) and best practices across the Managed Services department.
- **Data Analysis and Reporting**:

- Design, develop, and maintain dashboards and reports using PowerBI to provide insights into operational performance.
- Conduct data analysis to identify trends, root causes, and opportunities for improvement.
- Present findings and recommendations to senior management to drive informed decision-making.
- **CRM and Systems Management**:

- Oversee the implementation and optimization of CRM tools such as Zoho CRM or Salesforce.
- Ensure accurate and efficient data management within CRM systems.
- Train and support team members in the effective use of CRM tools to enhance customer relationship management and service delivery.
- **Stakeholder Collaboration and Communication**:

- Work closely with cross-functional teams, including IT, sales, and customer support, to align operational processes with business goals.
- Communicate process changes and improvements clearly and effectively to all stakeholders.
- Foster a culture of continuous improvement and operational excellence within the Managed Services department.
- **Project Management**:

- Lead and manage operational projects from initiation to completion, ensuring timely delivery and achievement of project objectives.
- Monitor project progress, manage risks, and implement corrective actions as needed.

**Requirements**:

- Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is a plus.
- Minimum of 3 years of experience in operational excellence, process management, or a related role within a Managed Services environment.
- Proven expertise in PowerBI for data visualization and reporting.
- Strong knowledge of CRM tools such as Zoho CRM or Salesforce.
- Lean Six Sigma certification (Green Belt or Black Belt) is highly preferred.
- Excellent analytical, problem-solving, and project management skills.
- Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Experience in change management and the ability to drive cultural change towards continuous improvement.
- Fluent in English

**Benefits**:

- 30 day vacation
Private health Opportunities for global mobility

**Growth**
- Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies
- Tailored development plan with career coaching
- Regular feedback - we value your opinion, and we appreciate new ideas
- International career and project opportunities
- Deepen your working knowledge of intelligent automation through our structured training courses

**Team**
- Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our clients most complex challenges
- Working in different international and cross-cultural teams for each project
- Regular Team Events where colleagues become friends.

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