Product Support Associate

3 meses atrás


Porto, Portugal knok Tempo inteiro

**Learn about knok**

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionizing healthcare and making a tangible impact on people's lives?

**About the role**

As a Product Support Associate, you will:

- Provide first-level technical support to doctors using the telemedicine platform, resolving issues related to VPN connections, sound problems, and browser permissions;
- Assist medical teams in addressing daily technical challenges, ensuring consistent service quality across telemedicine operations;
- Effectively manage and prioritize multiple support requests, promptly addressing the most critical issues;
- Collaborate closely with the customer service team to quickly address and unblock issues raised by doctors in the Knok operation;
- Clearly and organisedly document new technical problems and their corresponding solutions to enhance future troubleshooting efforts;
- Investigate and identify the root causes of recurring technical issues, working diligently to provide long-term solutions; Work with other departments, including development and product teams, to resolve complex technical challenges and enhance the overall user experience.

**About you**

To be considered for this role, here are the skills we’re looking for:

- Previous experience in customer service or product support, preferably in a technology or software environment;
- Strong analytical and problem-solving abilities, with a results-oriented approach;
- Ability to handle frustrated customers calmly and professionally, always focusing on a positive solution;
- Strong verbal and written communication skills, capable of explaining technical concepts clearly to non-technical users (healthcare professionals);
- Good verbal & written communication skills in English.

You might also have:

- Knowledge of support methodologies such as ITSM or similar.


  • Associate Product Manager

    5 meses atrás


    Porto, Portugal knok Tempo inteiro

    **Learn about knok** At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognise it in every person who embraces this mission. We are rapidly growing,...


  • Porto, Porto, Portugal Fricon Tempo inteiro

    As part of Fricon, an international industrial company with a strong global presence, we are seeking an experienced Industrial Support Associate to join our team. The ideal candidate will have a background in factory or industrial environments, with a strong focus on quality control and process optimization. Key responsibilities include ensuring the...

  • Customer Support Associate

    1 semana atrás


    Porto, Porto, Portugal Pvcomplete Tempo inteiro

    About the RoleWe are seeking a highly motivated and organized Customer Support Associate to join our team at PVComplete.Your primary responsibility will be to provide exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed promptly.Key Responsibilities:Maintain a positive and empathetic attitude when...

  • Retail Sales Associate

    1 semana atrás


    Porto, Porto, Portugal Maxi-Cosi Tempo inteiro

    About the RoleDorel Juvenile, a leading juvenile products company, is seeking a skilled Retail Sales Associate to join our team. Our products are trusted by families worldwide, and we're committed to delivering exceptional customer experiences.Key ResponsibilitiesProvide personalized support to retail partners and consumers, addressing inquiries and concerns...

  • Sales Associate

    3 semanas atrás


    Porto, Porto, Portugal Trinity Walk Tempo inteiro

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Trinity Walk. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesSupport the Store Manager and Assistant Store Manager in achieving retail store targets by driving sales...

  • Associate Product Manager

    5 meses atrás


    Porto, Portugal Powerdot Tempo inteiro

    Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days. To bring this vision to life and accelerate it as fast as possible, we have recently secured €150M from Antin Infrastructure Partners, one of the world's...

  • Sales Associate

    3 semanas atrás


    Porto, Porto, Portugal Adidas Tempo inteiro

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Adidas. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers in selecting the perfect product, and maintaining a high level of product knowledge.Key Responsibilities:• Assist customers in...

  • Retail Sales Associate

    3 semanas atrás


    Porto, Porto, Portugal Nike Tempo inteiro

    Unlock Your Potential with Nike RetailNike Retail is a dynamic and fast-paced environment where you'll have the opportunity to grow and develop your skills. As a Retail Sales Associate, you'll be the face of Nike, providing exceptional customer service and product knowledge to our customers.Key Responsibilities:Deliver a premium consumer experience by...


  • Porto, Portugal Localyze Tempo inteiro

    **About Localyze**: Welcome to Localyze, where we're reimagining how people move for work. Our mission is to tear down the barriers that limit talent and opportunity. We bring together seamless technology, transparency, and unrivalled service to make this happen. Founded in 2018 by three visionary women who believe in unlocking human potential without...


  • Porto, Porto, Portugal Fricon Tempo inteiro

    Key Responsibilities:As a Sales and Customer Support Associate at Fricon, you will be responsible for various administrative tasks, including compiling data, preparing documents, and drawing up reports. You will also control and monitor orders from receipt to dispatch, ensuring timely delivery to clients. Additionally, you will handle invoicing, stock...

  • Associate Researcher, Talc

    3 semanas atrás


    Porto, Porto, Portugal Elementis Tempo inteiro

    Job SummaryWe are seeking a highly motivated Associate Scientist to join our R&D team in Porto, Portugal. The successful candidate will be responsible for qualifying raw materials, supporting customer projects, and generating data for new product launches.Key ResponsibilitiesConduct bench-scale experiments to support projects related to customers, new...


  • Porto, Porto, Portugal PeopleConquest Tempo inteiro

    Job Title: Sales Associate: Cruises RetailWe are seeking a highly motivated and experienced Sales Associate to join our team at a leading cruise line. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales performance through business development activities.Key Responsibilities:Provide excellent customer...


  • Porto, Portugal adidas Tempo inteiro

    We are calling all - SALES ASSOCIATE who don’t accept what “was” or what “is,” but those who want to create what will be, and who share our desire to make a difference. - WE BELIEVE SPORT HAS THE POWER TO CHANGE LIVES. To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never...

  • Product Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Customer Success Manager Role DescriptionAt Devexperts Llc, we are seeking a skilled Customer Success Manager to join our DXcharts team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the success of our clients with our DXcharts product.Key Responsibilities:Provide high-level support to customers...


  • Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Banking Customer Support AdvisorAt Software & Support Media Gmbh, we are seeking a highly skilled German-speaking Banking Customer Support Advisor to join our team. As a key member of our customer service operations, you will be responsible for handling all incoming contacts from customers of a major German bank through various...


  • Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    **Customer Service Excellence in a Global Setting**As a German-speaking Banking Customer Support Advisor at Software & Support Media Gmbh, you will play a vital role in delivering exceptional customer service to clients of a major German bank. Your primary responsibility will be to handle all incoming contacts from customers through various channels,...


  • Porto, Porto, Portugal Sovos Compliance Tempo inteiro

    About the RoleAt Sovos, we are seeking a highly skilled Compliance Services Associate to join our team. As a Compliance Services Associate, you will be responsible for ensuring the accurate preparation and filing of IPT returns for clients, guaranteeing they meet their legal obligations and upholding our reputation as the European market leader in Insurance...

  • KYC Associate

    3 semanas atrás


    Porto, Porto, Portugal Fintru Tempo inteiro

    About FinTrUFinTrU is an award-winning, technology-enabled Regulatory Solutions company, employing over 1,400 people across the globe. We design technology-enabled solutions to help our clients meet their regulatory obligations.Job Title: KYC AssociateWe are seeking a highly motivated and experienced KYC Associate to join our team in Porto. As a KYC...


  • Porto, Portugal Adidas Tempo inteiro

    .We are calling all SALES ASSOCIATE who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our...

  • Associate

    5 meses atrás


    Porto, Portugal RAY.BBDM Tempo inteiro

    **Context**: - At Sparkfood, we are implementing a buy & build investment strategy through majority deals (or minority with path to majority), targeting small to mid-cap companies. - We strive to empower and enable businesses, through a diverse set of skills and expertise, partnering with like-minded entrepreneurs and innovators, collaborating and investing...