Manager, Account Management

2 meses atrás


Porto, Portugal 1WorldSync Tempo inteiro

Are you a strong relationship builder who enjoys keeping clients happy? Do you have experience managing high-value clients and a proven track record of delivering exceptional customer support? Good news 1WorldSync is looking for a Manager of Account Management to join our team based in Portugal.

1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a **Manager of Account Management **to support our growing global team.

Reporting to our **Director of Sales**, the **Manager of Account Management **will focus on building and maintaining relationships with existing customers while identifying opportunities for cross-sells and upsells.

As **Manager of Account Management **at 1WorldSync, responsibilities include the following:
- Manage a team by providing coaching, mentorship, and support to build a high-performing team.- Maintain an accurate forecast & pipeline.- Monitor and report on KPIs related to customer satisfaction, retention rates, revenue growth & profitability.- Develop account plans and strategies for all customers, including retention strategies where required.- Conduct quarterly business reviews and ensure all stakeholders are present with follow-up and feedback.- Provide clients with insights on industry trends and best practices, highlighting the value 1WorldSync brings to the industry and the customer.- Communicate regularly with clients to inform them about new features, updates, and opportunities.- Build and nurture client relationships with key stakeholders to understand their business needs & objectives.- Identify up-sell and cross-sell opportunities within the existing customers.- Maintain a deep understanding of 1WorldSyncs products and services.- Gather client feedback and communicate this information internally to contribute to continuous improvement.- Leverage internal teams like support, product, legal, and finance to navigate challenges in a timely manner to support customer needs- Other duties as assigned

**Required Skills and Experience**:
- 5 years of previous experience as a Senior Account Manager is essential- Bachelor's degree in a related field or equivalent years of relevant experience- Excellent communication and interpersonal skills.- Languages: English is mandatory, other languages a plus- Experience in SaaS, Managed services, and analytics- Experience in establishing and maintaining relationships with technology brands and/or retailers- Process-driven

**Desired Skills and Experience**:
- Strong understanding of the eCommerce and IoT sectors and the challenges businesses face.- Ability to analyse data and trends to make strategic recommendations.- Proactive attitude with a focus on delivering exceptional customer experience- Previous experience of working across EMEA- Leadership experience for 1-2 years- Problem solver

**Why 1WorldSync?**Inclusive Culture**: We value diversity and are committed to creating an inclusive workplace for all employees**Professional Development**: We support continuous learning and offer opportunities for self-development and professional/personal growth**Work-Life Balance**: We understand the importance of work-life balance and offer remote working options.**Supportive Environment**:We provide a supportive environment that empowers employees to succeed and make a difference

**Benefits**:

- Base salary + compensation plan- 28 days paid holiday, public holidays and volunteering time off-
- Healthcare provision provided-
- Employee assistance program, including health and wellbeing support-
- Daily meal allowance per day of effective work- Summer and winter salary payment

**Additional Details**:
- Remote/hybrid working, with planned office visits- Up to 30% travel
- 1WorldSync is an Equal Opportunity Employer committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate._


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