German Inbound Helpdesk

5 meses atrás


Lisboa, Portugal Cluster OSL Tempo inteiro

**ABOUT YOUR ROLE**
- Provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair requests, aligning with the repair network.
- Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction. **Process and record customer and internal requests, orders, tickets, etc., adhering to time limits for contact, response, and follow-up.**
- Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by the company.
- Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions.

**WHAT WE EXPECT FROM YOU**
- Excellent communication skills and ability to work well in a team.
- Positive attitude, customer satisfaction orientation and proactivity.
- Ability to deliver results independently and in often ad hoc situations.
- Ambitious to engage with other team members and share experiences.
- Well organized, valuing excellent work ethic and acting with integrity in every situation.
- Demonstrate reliability and trustworthiness.
- High-school diploma or higher.
- Over 2 years of Customer Support/Technical Support experience.
- Reliable professional and progressive mindset.
- Nice-to-have: 6 months’ experience in a Technical Support role.
- C2 level or Fluent German speaker
- Knowledge of English level B2 (to ensure you are up to date with training and communication between the departments and employees)

**WHAT CAN YOU EXPECT FROM US?**
- Fully paid onboarding period (one month), after completing the training.
- Professional career progression and support throughout your career development.
- A multicultural and diverse environment with an excellent working environment.
- Team building activities organized by the company and/or its team members.
- Competitive salary package for entry-level (includes transportation allowance) **Performance bonuses.**
- All necessary equipment will be provided by the company.
- Private medical insurance will be provided (after the successful completion of the probationary period).
- Location: Lisbon (on-site)

Type of contract: Non-Fixed Term Employment Contract (permanent contract).

Start date: ASAP

**Job Type**: Full Time (Monday to Friday with the possibility of having to work 1 Saturday out of the month, in the future)

Employment Type

Full-time

**Tipo de oferta**: Integral/Full-time

Salário: 1 000,00€ - 1 700,00€ por mês

**Benefícios**:

- Seguro saúde

Horário de trabalho:

- De segunda à sexta-feira
- Período diário
- Turno de 8 horas

Requisito de idioma flexível:

- Português Não Necessário

Tipos de pagamento complementares:

- Bónus de performance
- Subsídio de Natal

Idioma:

- Alemão (obrigatório)



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