German Helpdesk

Job SummaryAs a German Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German-speaking stakeholders. This role involves managing client contacts and escalations with compassion and proactivity, prioritizing their needs, and providing unique solutions to problems. You will also own the...

**Cluster is a dynamic hub with big aspirations.** **Why do we say that?** We began with just three visionaries in 2020, and today, we've flourished into a team of over 300 professionals across our four offices in Lisbon. Now, we're extending our reach to Barcelona and building a team to serve markets across Europe, including Italy, Denmark, Sweden,...

**ABOUT YOUR ROLE** - Provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair requests, aligning with the repair network. - Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction....

We are a renowned global IT service and consulting company, currently expanding our tech presence in Lisbon.As a Technical Support Specialist with HCL Technologies, you will be the primary point of contact for technical inquiries and customer support for our German-speaking stakeholders. Your key responsibilities will include managing incoming client...

Job SummaryWe are seeking a highly skilled German Support Specialist to join our team. As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German-speaking stakeholders.About the RoleThe ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to...

German Service Desk Agent Empresa: Cross Border TalentsTipo de Emprego: Periodo IntegralLocalização: Lisbon, LisbonNúmero de Aplicantes: 000+Descrição do Emprego - German Service Desk Agent As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal...

The Offer Join a well known brand within Gaming Excellent career development opportunities The Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to usage...

**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

About the RoleWe are seeking a highly motivated and customer-focused Customer Solutions Expert to join our team in Lisbon. In this role, you will work closely with our support team to provide exceptional customer service and support to our clients.Key ResponsibilitiesWork with the support team to quickly and efficiently answer customer questions in a...

We are a leading global IT service and consulting company, growing our presence in Lisbon, Portugal.As a Technical Support Specialist with HCL Technologies, you will be the primary point of contact for technical and customer support inquiries for our German-speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem...

**Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. The ideal candidate will be fluent in German and possess excellent communication skills.About the Role:Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions.Liaise with...

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities Manage incoming client contacts and escalations with...

Customer Service Agent - German Speaking Location: Lisbon, PortugalPosted date: 1/8/2024Type: Full-timeWelcome to 1GLOBAL, a dynamic and innovative force in telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world,...

**Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...

We’re looking for a customer solutions expert, German speaker to support our amazing customers at our Lisbon office. In this role, you’ll work with our fantastic support team to address all our customers’ questions and queries. If you love to help people and create an impact, get in touch, we’d love to meet you! **Your new adventure**: - Work with...

Customer Solutions Expert (German Speaker) Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries.With a team...

DescriptionOur client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from...

Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

Job DescriptionYour contribution to something big: Respond to all calls, emails and common requests for technical 1st level supportAnalyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 monthsFollow...