Digital Experience Lead

3 semanas atrás

Lisboa, Portugal EDP PT Tempo inteiro

**EDP **is a global energy company, leading on the values of Innovation, Sustainability and Humanization. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

The** Commercial Digital Department **of **EDP Comercial**, leader in energy and energy efficiency services, intends to recruit for the **Selfcare and Digital Customer Experience area.**
- Lead and influence the team of designers who will work on a new digital product, fostering a culture of creativity, collaboration, and continuous improvement;
- Manage the UX process;
- Work in close coordination with product managers and PO, to define priorities aligned with business objectives;
- Designing journeys and detailed use cases in a logic of continuity;
- Lead an end-to-end design process, from ideation to implementation, including handover to the DEV team and UX Validation, ensuring a seamless and user-focused experience;
- Collaborate with other stakeholders to gather feedback and requirements and generate insights;
- Creation and management of the Design System to support the new digital product and orchestration of the global Design System that will support the entire digital ecosystem;
- Research, AB Testing, and User Testing;
- Define design vision and strategy in line with business objectives;
- Ensure that, from an evolutionary perspective, the new digital product follows market trends and remains top-notch.

**What kind of profile are we looking for?**
- Bachelor or Masters in Design, Research, Multimedia, or similar fields;
- Over 5 years of experience in:

- UX design, UX Research, and UX process management;
- Project management in design involving multiple stakeholders;
- Leadership and guidance of design teams.
- Also experience in;
- Ideation, creation, and management of a Design System;
- Agile UX methodology, Lean UX, dual-track, and design thinking;
- Creating and conducting AB Testing;
- Portfolio of research and Design;
- Experience in various sectors and in companies recognized as top-notch in design;
- Experience with Design framework libraries (e.g., React Native);
- Experience with Design tools: sketch, figma (required), adobe creative suite, etc;
- Experience with Prototyping: Figma (required), invision, Marvel or Framer;
- Coding skills: knowledge of React Native, HTML and CSS;
- User Research: Skilled in conducting customer interviews, creating transactional and relational surveys and designing and conducting usability tests;
- Experience using and building Design Systems, UI Kits, UI component libraries, or live styleguides;
- UX Analytics: Experience with tools such as HOTJAR, Glassbox, Medallia, VWO, etc.
- Good interpersonal skills, teamwork, and cooperation spirit;
- Initiative, proactivity, creativity, and resilience.

**Being an EDP means having access to**:

- Professional experience in an international company that is a leader in its sector, with flexible working arrangements and hours (Non-Term Contract).
- Recognition through remuneration compatible with the function and other additional benefits. Opportunities for personal and professional development (transversal projects, mobility, volunteering, etc.).**About EDP**

As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. To achieve all our objectives, we intend to attract, develop, and retain different profiles, assuming diversity as a factor that enhances and differentiates fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who integrates the EDP Group.

**What makes us proud as a reference employer**:

- TOP Employer Certification, by the TOP Employers Institute (EDP Portugal; EDP Renewables)
- Belonging to the Bloomberg Gender Equality Index (EDP Portugal; EDP Renewables)
- Certification in Conciliation (Excellence), by Fundación Másfamília

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