Digital Support
5 meses atrás
**About the job**
NeoLink is the BP2S client reporting website which allows our clients (internal staff & external users) to view and and generate the reports linked to their activities. The users can also send instructions (settlement, cash, CA response, NAV validation, among others) from the tool
The NeoLink administration team is in charge of user support, incident management & communication, present NeoLink to our users
**Your Main Activities Are**
Activation of Neolink services: reception and control of subscriptions, accounts and user access requests (internal and external client) in order to
- Guaranty access security and detect potential risk request- Suggest to clients adapted solutions in line with jurisdiction policy- Control the requests compliance related with official procedure and Service Level Agreement- Implement validated requests- Locations support (take over and assistance in admin tasks)- Internal support in the deployment projects for Neolink- Follow up of client on boarding process in NeolinkParticipate in the organisation of the service
- Ensure support shifts- Welcome and integration of new comers- Update control and procedures documentation**Profile and Skills to Success**
Fluent level of English
Fluent level of French
Proficiency in Office pack (Word, Excel, PowerPoint)
Business knowledge
Communication and influence
Customer service orientation / client focus
Focus on results through excellence
Innovation
Positive attitude
Organisational commitment
Accuracy
Analytical thinking
Team work / cooperation
LI-Hybrid
**Why joining BNP Paribas?**
- **Leading banking institution**
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;
**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
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