Junior Service Desk Technician
7 meses atrás
**We are passionate about what technology can do.**
**We want to continually improve our service, people and technology.**
**We are proud that our customers benefit from our knowledge and experience.**
**We are Claranet and if you share our beliefs, we are looking for you**
Because we aspire to do more and better, we are looking for a **Junior Service Desk Technician** to integrate our internal team, based in Lisbon.
**Your responsibilities include**:
- L1 and L2 support on incidents/requests raised by our customer’s internal users;
- Escalate L3 and above incidents/requests, to other teams.
**You must have**:
- 12th degree (minimum) or University attendance;
- Availability to work Monday to Friday, 8hour shifts between 08AM and 08PM;
- Availability to work with a hybrid model (about 50% of time on our customer’s premises);
- Some knowledge on managing Active Directories and Office365;
- Ability to manage contacts from and to the supported users, providing a helpful and excellent experience.
**We value**:
- Dynamism and initiative;
- High sense of responsibility;
- Ability to analyze and solve problems;
- Good communication skills;
- Easy interpersonal relationship and team spirit;
- Ability to achieve results;
- Ability to deal with stress and emotional control.
**We offer**:
- Regular professional development;
- Office facilities for meals and snacks;
- Regular teambuilding programs;
- Friendly workplace.
**Workplace**: Lisbon, Hybrid
**Claranet, Make Modern Happen
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