Customer Success Manager

2 semanas atrás

Oeiras, Portugal Cisco Systems Tempo inteiro

**Who You Are**

This position is for you, the creative, dynamic, driven person with a high EQ and a desire to learn. You’re innately curious, compassionate, and organized. You get a kick out of shifting gears all day long and reaching your own goals. You’re passionate about helping others, you love to geek out over new technology or concepts, and you believe in sharing what you learn with those around you.

**What You'll Do**

As a Customer Success Manager for Cloud Security, you will work with new and existing accounts to ensure they are successful with and delighted by our solution. You will help onboard, deploy, and drive ongoing utilization, to make happy, successful customers. You will drive adoption and serve as your customers' advocate within our business, educating them and connecting them with new methodologies and industry developments—all to increase the value our solution delivers to their organization.

Are you good at wearing all the hats? Good This role lets you interact with all parts of the business. Not only does it require a high-touch customer interface, but it also puts you in direct contact with Product, Sales, Renewals, Marketing, Engineering, UX, and Support. You will have the opportunity to use, showcase, and grow your account management skills, drive internal changes to better serve our customers, and be part of an amazing team of fun, upbeat, and dedicated Customer Success Managers.

**Responsibilities**

Establish relationships with customers consistent with the Umbrella customer journey

Track onboarding progress and drive adoption

Identify and track feature requests/bugs

Provide feedback to internal teams on how Umbrella can better serve our customers

Convey relevant features/functionality to customers for their specific business needs

Generate enthusiasm and participation in beta tests, customer events, and customer advocacy opportunities

Help identify and work with account teams on cross-sell and up-sell opportunities

Identify and mitigate churn risk

**Skills Required**:
2+ years' work experience in an equivalent capacity

Excellent communications skills

A true passion for customers

Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented

Bachelor's Degree or equivalent experience

Strong customer service, management, listening, and presentation skills

Ability to balance multiple disparate tasks

**Who We Are**

We’re committed to diversity. If this position excites you, but your qualifications don’t perfectly match, please still consider applying. Your unique skills may be exactly what our team needs to excel.

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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