Customer Success Specialist

Há 7 dias

Oeiras, Portugal Cisco Systems Tempo inteiro

Customer Success Specialist (CSS) - Data Center

What You’ll Do

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

Who You’ll Work With

If you are looking for proactive involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you. The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

- Deliver Accelerators and ATX (Ask-the-Experts) to a diverse set of customers that qualify, tailoring work you're doing and producing quantifiable business outcomes with scope and on-time engagement.
- Leverage domain specialization and expertise to authoritatively identify and proactively handle risk areas and customer expectations that could impact successful delivery
- Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
- Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth
- Be responsible for voicing support for the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Who You Are
- You possess practical technical proficiency with Datacenter/Cloud Compute (Hybrid Cloud) technologies.
- You are experienced in at least 2 or more Cloud Compute products (Intersight, Hyperflex, UCS,)
- You have industry recognized certifications and an ability to motivate change through innovation.
- You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
- You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the Datacenter and Cloud Compute specialization areas, including features and use cases.

Must have skills
- Ability to communicate, demonstrate, and accelerate the proper utilization of datacenter technologies mentioned as you encourage the customer to engage in the daily use of the solution.
- Diverse technical background with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate business value
- Ability to use moderate to sophisticated lab environments to demonstrate the resolution of barriers across the entire customer lifecycle for Cisco enterprise networking products & solutions.
- Clear understanding of high-level business landscape including key strategic priorities, processes, and competitor marketplace
- Excellent written, verbal, and listening skills that strengthen relationships with internal and external collaborators up to the executive level.

Required Experience
- BS/BA (EE/CS preferred) or equivalent.
- Cisco Certifications: CCNP / CCDP/ CCIE or equivalent strongly preferred.
- Demonstrated ability in technical consulting or direct customer interfacing role with a deep understanding of standard industry methodologies related to the aligned technology
- In-depth understanding of technology trends and evolution, market trends and challenges
- Preferably able to speak French or German
- Foundational knowledge of at least one of the Cloud Providers (AWS/Google Cloud/Microsoft Azure)
- Strong Knowledge of Datacenter Compute and Virtualization (VMware, KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred
- Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)
- Understanding of Basic Routing and Switching and experience in designing small to large-scale Datacenters
- Knowledge of Application Performance Management and related tools
- Knowledge of Compute (specifically UCS) and Hyperconverged (Hyperflex)
- Knowledge of Storage Area Networking (SAN)
- Knowledge of Intersight Workload Optimizer (IWO)

Why Cisco

WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving

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