Customer Service Representative

3 meses atrás


Porto, Portugal Atlean World Tempo inteiro

**Job Title: Customer Service Representative (Dutch Speaker) - Porto, Portugal**

**Location**: Porto, Portugal
**Language Requirement**: Native-level Dutch (written and spoken)
**Salary**: €1300/month
**Start Date**: ASAP

**About the Role**:
Join a dynamic and leading multinational company in the heart of Porto This is a fantastic opportunity for Dutch speakers to represent a global beauty brand that has been at the forefront of the beauty industry for over 110 years. We are looking for passionate individuals to provide top-tier customer service and product advice, contributing to an exceptional customer experience.

**Key Responsibilities**:

- Handle consumer inquiries and complaints with professionalism and care
- Offer tailored beauty advice and product recommendations
- Provide guidance on e-commerce-related inquiries (returns, deliveries, refunds)
- Answer questions related to product care and alternatives
- Manage database inquiries (GDPR, unsubscribing from newsletters, data breaches)
- Register health-related concerns (HRC)
- Maintain excellent customer satisfaction and deliver prompt, accurate solutions

**Requirements**:

- Native-level fluency in Dutch (written and spoken)
- Experience in customer service (preferably in cosmetics or beauty industry)
- High school diploma or equivalent
- Availability to work in rotating shifts
- An EU passport, Portuguese residency, or the right to work in Portugal
- Interest or experience in the beauty and cosmetics sector is a plus

**Relocation Package**:

- Assistance with all necessary documentation (tax number, social security, bank account, etc.)
- Shared company-provided apartment (including rent, utilities, and internet)
- Airport pick-up upon arrival
- Reimbursement of flight expenses
- Annual paid flight to your home country
- Private health insurance from day one
- Free Portuguese language lessons

**Why Join Us?**
- Competitive salary of €1300/month
- Opportunity for rapid career growth within a global company
- Ongoing training and personal development opportunities
- Modern, centrally located offices with excellent public transportation links and canteen facilities
- Participation in company events and activities, such as surf lessons, yoga, trekking, and social events
- A vibrant, multicultural team environment

Take the next step in your career and become part of a global leader in the beauty industry. Enjoy a fantastic work environment in Porto while growing your skills and experiences.

Application:
This is a great opportunity for someone looking to work in a dynamic, multinational environment with potential for career progression.

Pay: 1,300.00€ per month

Application Question(s):

- Do you need visa sponsor?

**Language**:

- Dutch (preferred)
- English (preferred)



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