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German-speaking Customer Support Specialist For
3 meses atrás
German-Speaking Customer Support Specialist for German Bank in Porto
**Job details**:
**Location**
Porto
**Discipline**
- Customer Service**Reference**
33443
**Contact Name**
Lion Kruse
**Job description**:
**Du hast eine stets kundenorientierte Kommunikationsweise sowie eine lösungsorientierte und selbstständige Arbeitsweise? Erster Ansprechpartner für Kunden zu sein, liegt dir im Blut? Dieser Job bietet dir die Möglichkeit, dich als Repräsentant einer großen deutschen Bank um sämtliche Kundenangelegenheiten zu kümmern.**
Wir suchen aktuell nach deutschsprachigen Kundenberatern, die kurzfristig in der malerischen Stadt Porto, im Norden Portugals, beruflich durchstarten wollen.
**Zum Aufgabenfeld**:
- Begrüßung der Kunden auf höfliche, freundliche und professionelle Weise unter Anwendung vereinbarter Verfahren
- Als First Level Agent nimmst du eingehende Anrufe entgegen und bearbeitest lösungsorientiert jedes Kundenproblem
- Du bist nicht nur Schnittstelle zu privaten Endkunden sondern kommunizierst auch im B2B-Umfeld mit Geschäftskunden
- Du bearbeitest die Kundenfälle nicht nur reaktiv sondern bist auch bereit, die Produktpalette proaktiv anzubieten und erweiterst somit die "Customer-Journey"
- Du stellst sicher, dass die für unsere Kunden erbrachten Dienstleistungen die vertraglich vereinbarten Leistungsindikatoren ("KPIs") erfüllen
- Du hörst den Kunden bei allen Anliegen und Bedürfnissen aufmerksam zu, zeigst Einfühlungsvermögen und nutzt die Gelegenheit, eine Beziehung zum Kunden aufzubauen
- Grundlegende Kenntnisse über die Produkte und/oder Dienstleistungen aufrechterhalten
- Vollständige und korrekte Arbeit, einschließlich angemessener Vermerke auf den Konten, wie erforderlich
- Teilnahme an Aktivitäten zur Verbesserung der Kundenzufriedenheit und der Unternehmensleistung
- Verfolgen, Dokumentieren und Abrufen von Informationen in der Anrufverfolgungsdatenbank
- Beantwortung von Kundenanfragen durch Verweis auf veröffentlichte Materialien, Sekundärquellen oder erfahrenere Mitarbeiter
**Zu deinem Profil**:
- Schulabschluss und drei bis sechs Monate einschlägige Erfahrung bevorzugt
- Höflich und stark kundenorientiert
- Gute Computernavigationsfähigkeiten und PC-Kenntnisse
- Fähigkeit zur effektiven Kommunikation, sowohl schriftlich als auch mündlich
- Zuverlässig mit ausgeprägter Liebe zum Detail
- Fähigkeit zum Multitasking, einschließlich der Fähigkeit, flexibel zu sein und sich schnell an Veränderungen anzupassen
- Toleranz für sich wiederholende Arbeiten in einem schnelllebigen Arbeitsumfeld mit hoher Produktivität
- Fähigkeit, sowohl als Teammitglied als auch selbstständig zu arbeiten
- Demonstration von Geduld in allen Situationen des Kundenkontakts, einschließlich der Beibehaltung eines angenehmen und professionellen Tons und Verhaltens
- Fähigkeit, je nach Bedarf Schichten zu wechseln
**Zu unserem Angebot**:
- hybrides Arbeitsmodell ("Work from Home" bis zu 70%) bei guter Arbeitsleistung
- Überdurchschnittliche Gehaltschancen
- Karrieremöglichkeiten innerhalb einer international aufgestellten Firma
- Moderne Büroräumlichkeiten im schönen Porto
- Relocation-Unterstützung
- Training & Onboarding Phase
**Alle Bewerber müssen einen EU-Pass oder eine gültige Aufenthaltsgenehmigung haben.
**Warum in Porto arbeiten?**
Porto ist eine lebendige Stadt im Norden Portugals mit etwa 300.000 Einwohnern im Stadtzentrum. Die Stadt liegt in der Nähe des Atlantischen Ozeans und bietet großartige Einkaufsmöglichkeiten, fantastisches Essen, ein lebhaftes Nachtleben und ein erstaunliches kulturelles Erbe. Porto genießt ein warmes Klima für den größten Teil des Jahres. Dies sind nur einige Gründe, warum diese atemberaubende Stadt zu einem der beliebtesten Reiseziele für Europäer geworden ist und eine wachsende Expat-Community hat.
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