Customer Representative

3 semanas atrás


Lisboa, Portugal Uber Tempo inteiro

**What You'll Do**
- Handle messaging with our Riders/Eaters & Partners
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Troubleshoot problems and find speedy resolutions.

**What You'll Need**
- Proficient in French (required)
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to relocate
- Availability to work in rotating shifts from Monday to Sunday
- High proficiency using computers (typing, quickly navigating between various tools)
- Soft-skills to handle interactions with our Riders
- Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
- Passion for helping others and crafting support experiences that exceed users expectations
- Ability to troubleshoot problems and find speedy resolutions.

**Basic Qualifications**
- Proven ability to take initiative and drive projects with mínimal direction
- Highly structured and detail oriented approach to work
- Ability to derive insights from data & use data to advise decisions
- Experience working with cross-functional teams

Type d'emploi : CDD

Salaire : 13 000,00€ à 15 000,00€ par an

Question(s) de présélection:

- Are you able to commute to our office based in Lisbon, Portugal?

Langue:

- French & English Fluently? (Exigé)



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