Hospitality Customer Associate

2 meses atrás

Lisboa, Portugal Workster Tempo inteiro

Workster Job Agency partners with a leading hospitality payment service platform growing their multilingual Lisbon Team with Spanish speakers.

**Duties**
- The Customer Support Associate must provide a turnkey support role to all installed base customers, on the multiple platforms/services that the client hosts and serves
- Must be ready to engage on all types of Tier1 related enquires, by quickly and effectively gather the necessary information to put in motion the according issues root cause investigation, and either resolve the customer’s issue or redirect/escalate to the correct upper Tier levels within the organization.
- As the first point of contact for customers, the Customer Support Associate must provide all types of assistance, to those experiencing technical issues with the systems platforms that the client has accepted contractual responsibility for, including among others, remote troubleshoot/analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately and quickly.
- Analyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipment
- Maintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues that affect course delivery
- Carrying out screen-sharing to help customers get set up and operational
- Empowering customers by promoting Knowledge base and self service

**Qualifications**
- A very high level of German (spoken and written) (C1-C2)
- A high level of English (C1)
- Excellent analytical and problem-solving skills, with the ability to multitask, with solid troubleshooting experience
- Able to work in an omnichannel environment
- Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts
- Strong work ethic and ability to work efficiently and effectively with mínimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Able to work to targets (SLA’s)
- Wide proven experience of remote support, collaborating with customers, partners, and internal teams
- Preferred experience in network operations or on field operations
- Preferably familiar with some types of production environments and common industry brands & variants of hardware assembly and configuration

**What We offer**
- A very high level of German (spoken and written) (C1-C2)
- A high level of English (C1)
- Excellent analytical and problem-solving skills, with the ability to multitask, with solid troubleshooting experience
- Able to work in an omnichannel environment
- Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts
- Strong work ethic and ability to work efficiently and effectively with mínimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Able to work to targets (SLA’s)
- Wide proven experience of remote support, collaborating with customers, partners, and internal teams
- Preferred experience in network operations or on field operations
- Preferably familiar with some types of production environments and common industry brands & variants of hardware assembly and configuration

**Experience**:

- Customer Associate: 1 year (required)

**Language**:

- German (required)
- English (required)

  • German-Speaking Hospitality Customer Associate

    Há 1 mês

    Lisboa, Portugal Workster Tempo inteiro

    DescriptionWorkster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team with Spanish speakers.As a Hospitality Industry Associate, you will tackle technical issues, provide support, and ensure customer satisfaction. If you're driven, ready to solve complex problems, and eager to be part of a revolutionary...

  • German-Speaking Hospitality Customer Associate

    Há 1 mês

    Lisboa, Portugal Workster Tempo inteiro

    Description Workster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team with Spanish speakers.As a Hospitality Industry Associate, you will tackle technical issues, provide support, and ensure customer satisfaction.If you're driven, ready to solve complex problems, and eager to be part of a revolutionary...

  • Hospitality Service Coordinator

    4 semanas atrás

    Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    Job DescriptionWe are seeking a Hospitality Service Coordinator to join our team at the Portuguese Hospitality Collection.About the JobThis is an exciting opportunity to work in a dynamic environment and contribute to the success of our hospitality services. As a key member of our team, you will be responsible for ensuring seamless interactions with our...

  • Hospitality Ambassador

    4 semanas atrás

    Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Hospitality Ambassador. This role is an excellent opportunity for those who thrive in fast-paced environments and possess excellent communication skills.About the RoleThe successful candidate will be responsible for providing exceptional service to our guests,...

  • Receptionist - Hospitality Hero (32h/week)

    8 meses atrás

    Lisboa, Portugal Líbere Hospitality Group Tempo inteiro

    **About us** At **Libere Hospitality Group** we are **different, agile and dynamic** with great growth. Our vision at Libere is to create the largest alternative to hotels in Europe, focusing on alternative accommodation where **technology, design** **and experience** make the difference. With **technology **in the center, we are pushing smart buildings...

  • Hospitality Service Representative

    3 semanas atrás

    Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    We are seeking a skilled and enthusiastic Hospitality Service Representative to join our team at Portuguese Hospitality Collection.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.The ideal candidate will be a strong communicator with excellent...

  • Multifaceted Hospitality Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Ahg - Atmosphere Hospitality Group Tempo inteiro

    Company Overview:AHG - Atmosphere Hospitality Group is a dynamic organization dedicated to delivering exceptional experiences in the hospitality industry.Estimated Salary: €30,000 - €40,000 per annumJob Description:We are seeking an experienced All-Rounder to join our team at our Boutique Hotel in Lisbon. As a key member of our staff, you will be...

  • Líbere Hospitality Ambassador

    Há 1 mês

    Lisboa, Lisboa, Portugal Líbere Hospitality Group Tempo inteiro

    About Líbere Hospitality GroupWe are a dynamic and agile company that prides itself on offering an alternative to traditional hotels in Europe. Our vision is to create a unique guest experience through technology, design, and innovation.We are looking for a detail-oriented and customer-centric individual who can provide exceptional service to our guests....

  • Associate - Hospitality

    6 meses atrás

    Lisboa, Portugal Whitestar | Norfin | Restart Tempo inteiro

    Arrow Global was incorporated in 2005 and has recently been acquired by TDR Capital, a European private equity firm. Our determination to succeed is matched by our drive to do things the right way - ensuring we create a sustainable business that builds better financial futures for our stakeholders. In Portugal, Arrow Global Group own Norfin, Whitestar,...

  • Hospitality Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cluster Hospitality Services Limited Tempo inteiro

    Cluster Hospitality Services Limited is committed to excellence in the hospitality industry, and we are seeking a skilled Waiter/Waitress to join our team at our premium venue in Cascais.This permanent role offers a competitive salary of 1,150€ per month, making it an attractive opportunity for those passionate about providing exceptional customer...

  • Multifaceted Hospitality Professional for Lisbon Boutique Hotel

    4 semanas atrás

    Lisboa, Lisboa, Portugal Ahg - Atmosphere Hospitality Group Tempo inteiro

    Company OverviewAHG - Atmosphere Hospitality Group is a leading hospitality company that values excellence in customer service and employee satisfaction.Estimated Salary: €25,000 - €35,000 per yearJob DescriptionWe are seeking a highly skilled Multifaceted Hospitality Professional to join our team at a boutique hotel in Lisbon. As an All-Rounder, you...

  • Hospitality Associate

    Há 1 mês

    Lisboa, Lisboa, Portugal Plateform Tempo inteiro

    Key Responsibilities:We are seeking a Hospitality Associate to join our team at Honest Greens Amoreiras. The ideal candidate will be responsible for welcoming and attending to customers in accordance with our brand standards.The successful candidate will be responsible for:To welcome and attend to customers in accordance with the brand standards.To take...

  • Hospitality Expert

    Há 1 mês

    Lisboa, Lisboa, Portugal Cluster Hospitality Services Limited Tempo inteiro

    **Job Title:** Dining Experience SpecialistLocation: Lisbon AreaJob Description:Cluster Hospitality Services Limited seeks a highly skilled Waiter/Waitress to join our premium team at our venue in Cascais. As a Waiter/Waitress, you will play a crucial role in delivering exceptional service and creating memorable dining experiences for our...

  • Multilingual Hospitality Associate

    Há 1 mês

    Lisboa, Lisboa, Portugal Workster Tempo inteiro

    **Customer Support Role:**Workster is seeking a highly skilled German-Speaking Customer Support Associate to join our team in Lisbon. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.**Key Responsibilities:**Provide timely and effective support to customers via various channels...

  • Senior Investment Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Details Tempo inteiro

    Overview of the RoleThe Senior Investment Analyst/Associate will collaborate with the Strategy & Investment team to provide financial analysis, market research, and strategic recommendations to support the company's growth. This role requires strong financial modelling skills and experience in hospitality, consulting, or private equity.Key...

  • Global Hospitality Customer Experience Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleWe are seeking a talented Global Hospitality Customer Experience Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional customer experiences across various communication channels.

  • Customer Experience Associate

    Há 1 mês

    Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    Are you looking for a rewarding career in customer support? We're seeking an experienced Customer Experience Associate to join our team at JayWay Travel Inc.About Us:We're a boutique travel company specializing in creating customized experiences for clients traveling throughout Europe.Our company has been arranging unique travel experiences since 2006 and...

  • Hospitality Ambassador

    Há 7 dias

    Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

    Award-winning Meliá Hotels International S.A. (Meliá) is seeking a highly skilled Hospitality Ambassador to join our dynamic team at ME Lisbon, a luxurious hotel in the heart of Lisbon. As a Hospitality Ambassador, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions between guests and our staff.Job...

  • Customer Service Associate

    Há 1 mês

    Lisboa, Lisboa, Portugal Workster Tempo inteiro

    **Key Responsibilities**Provide multilingual customer support for hospitality clients.Resolve technical issues and ensure customer satisfaction.Collaborate with internal teams and partners to deliver effective support.Analyze data to determine root causes of problems and implement solutions.Maintain system capabilities through testing and...

  • Account Manager

    6 meses atrás

    Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiro

    WHO WE ARE :If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it. \uD83D\uDE80 Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains...