Customer Solutions Delivery Agent

3 semanas atrás


Lisboa, Portugal VENTASK PORTUGAL Tempo inteiro

A **Ventask** é uma empresa especializada em _**Business Process Outsourcing (BPO)**_ e estamos atualmente a procura, de profissionais dedicados e com gosto pela área de prestação de serviços.

A **qualidade e a experiência positiva do cliente final é o nosso foco **e traduz o sucesso da nossa empresa, pelo que desempenhará um papel crucial na realização das nossas metas e objectivos.

**Função: Customer Solutions Delivery Agent**

O **Customer Solutions Delivery Agent**, tem como principal função a análise e apoio técnico dos pedidos recebidos (por diversas plataformas) e tem como objetivo, fornecer soluções que satisfaçam as necessidades comerciais dos clientes.
- Tarefas do dia-a-dia: _
- Fornecer apoio no processo de pós-vendas, assegurando o tratamento das encomendas e respetivas entregas;
- Traduzir informação técnica complexa em conceitos de fácil compreensão para o cliente final;
- Supervisionar o processo de compra e/ou reclamações dos nossos clientes e assegurar a satisfação e qualidade de serviço;
- Fornecer todo o apoio necessário para apoiar funções paralelas (equipas de Sales, Support IT, Audit; Legal etc);
- Perfil desejado: _
- Fortes capacidades de comunicação e tratamento de informação;
- Experiência em Apoio ao cliente e/ou Gestão de Projetos;
- Experiência anterior numa empresa de prestação de serviços e/ou serviços de Contact Center.
- Ofertas e Pacote Salarial: _
- Contrato Trabalho 40h semanais p/ semana;
- Vencimento Base + Sub. Alimentação diário;
- Prémio Mensal de performance;
- Prémio Mensal de Assiduidade;
- Excelente ambiente de trabalho.

**Tipo de oferta**: Integral/Full-time

Horário de trabalho:

- De segunda à sexta-feira



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